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Hangs and no images can be found
Jon O [Avatar]
Newbie Joined: Mar 05, 2018 11:16 Messages: 5 Offline
[Post New] Apr 03, 2018 19:10
When I first installed Director Suite I took a quick look at PhotoDirector, loaded a picture to make sure it worked, and went on to spend my days in PowerDirector (the main reason I got the suite.)

I am now looking for an alternative to LightRoom and wanted to take a second look at PhotoDirector. When I started it up something strange happened... It said that the file I had loaded last was missing. It is actually still there. Any time I click on the file menu or a thumbnail there is a 15 second pause (app hangs) and then I finally get the action. Thing is it can't load any images. After the hang it insists the directory is empty, has no valid files, or the file I have in the browser is missing.

I reinstalled the whole suite and the same thing still happens. It is totally broken and I don't know why. All my other applications are working fine (Corel PSP, ACDSEE, etc.)

I'm going to assume that some other application install or update broke PhotoDirector but a re-install didn't fix it.

Does anyone have any ideas? I have put in a ticket but there has been no response yet.

Version 9.0.2504.0 BTW on Windows 10 latest standard release ring build.

Thanks
Jon
Jon
Hatti
Contributor Location: Bonn, Germany Joined: Feb 21, 2017 15:54 Messages: 576 Offline
[Post New] Apr 04, 2018 08:00
PhD does not store the files for itself, but creates a database with a link to the original file on HDD. So if you imported a picture and then moved or deleted the picture on your Harddisk, the file cannot be found.
PhD is not a speed-wonder, and why Cyberlink uses "self made menus" instead of Windows system Menus (like PowerDirector) is a hidden secret of Cyberlink, but it should not take so long:

  1. Did you install PhD in a user defined folder? Or in the proposed folder? If not, do so.

  2. Do you have an older PhD version on your PC? If yes, deinstall it.

  3. Do you load your pictures from a network drive? They are known to be slow. If yes, copy them to a local harddrive.

  4. Do you have thousands of pictures imported? If yes, split the pictures into packages.

  5. (No joke, April, 1st is over): Unplug all USB controller and external storage devices.

  6. (wait the 15 minutes until responding) Create a new project (File/new Project...). It will be empty, but maybe your first project is broken.

  7. In "Photo Import" dialog: choose "Advanced" and uncheck "Make Extra Copy" option.



These are my ideas. Good luck.

Hatti Win 10 64, i7-4790k, 32GB Ram, 256 GB SSD, SATA 2TB, SATA 4TB, NVidia GTX1080 8GB, LG 34" 4K Wide, AOC 24" 1080
Jon O [Avatar]
Newbie Joined: Mar 05, 2018 11:16 Messages: 5 Offline
[Post New] Apr 04, 2018 08:32
Thanks for the reply.

I spent a number of hours working the issue. It looks like there are two separate issues...

It looks like PhD uses the system Codecs to decode RAW files. This is the only app I know if that doesn't use it's own local library so I didn't even think to check my system defined decoders. Needless to say the NEF codec had an issue and was causing PhD to die trying to load anything, including JPEG files. I reinstalled the Nikon version of the codec (which is better than the Windows one) and PhD can now read files.


My menu issue is still there. Clicking the file menu hangs for 15 seconds. Then selecting import off the file menu takes another 15 seconds. Then just about any clicks in the import menu take another 15 seconds. Most other menus are fine. Have tried everything, uninstall, reinstall, system library checker, new catalog, no network maps, etc.

Not sure what to do next.

Thanks

Jon


Quote PhD does not store the files for itself, but creates a database with a link to the original file on HDD. So if you imported a picture and then moved or deleted the picture on your Harddisk, the file cannot be found.
PhD is not a speed-wonder, and why Cyberlink uses "self made menus" instead of Windows system Menus (like PowerDirector) is a hidden secret of Cyberlink, but it should not take so long:

  1. Did you install PhD in a user defined folder? Or in the proposed folder? If not, do so.

  2. Do you have an older PhD version on your PC? If yes, deinstall it.

  3. Do you load your pictures from a network drive? They are known to be slow. If yes, copy them to a local harddrive.

  4. Do you have thousands of pictures imported? If yes, split the pictures into packages.

  5. (No joke, April, 1st is over): Unplug all USB controller and external storage devices.

  6. (wait the 15 minutes until responding) Create a new project (File/new Project...). It will be empty, but maybe your first project is broken.

  7. In "Photo Import" dialog: choose "Advanced" and uncheck "Make Extra Copy" option.



These are my ideas. Good luck.

Hatti

Jon
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