PowerDVD17 Ultra shuts down as a result of certain actions when USB wifi adapter is active

Alessandro14

Newbie Joined: Mar 21, 2018 07:50 Messages: 2 Offline

Solved by

Mar 21, 2018 08:32

Hi! I'm having an annoying issue with PowerDVD17 Ultra (version 17.0.2316.62) in Windows 10. The application shuts down with no error messages everytime i right-click any kind of media (image, music, video) of my library or when I try to expand the menu "Devices & Home Media (DLNA)": I discovered that if I disable my USB wifi adapter in device manager (which uses a REALTEK 8812AU Wireless LAN 802.11ac chip) the problem disappears. If I connect my PC to Internet via Ethernet I also have no problem whatsoever. I already tried two different driver versions (one directly downloaded from Realtek, the other taken from the site of the manufacturer of my adapter) with no luck. Furthermore, PowerDVD already crashed when I had the build 1523 installed, so updating it to the last build didn't help in any way. What can I do? Thanks in advance.

Filename	DxDiag.txt	Download
Description
Filesize	76 Kbytes
Downloaded:	271 time(s)

This message was edited 1 time. Last update was at Mar 21. 2018 10:13

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Mar 22, 2018 03:17

Quote Hi! I'm having an annoying issue with PowerDVD17 Ultra (version 17.0.2316.62) in Windows 10. The application shuts down with no error messages everytime i right-click any kind of media (image, music, video) of my library or when I try to expand the menu "Devices & Home Media (DLNA)": I discovered that if I disable my USB wifi adapter in device manager (which uses a REALTEK 8812AU Wireless LAN 802.11ac chip) the problem disappears. If I connect my PC to Internet via Ethernet I also have no problem whatsoever. I already tried two different driver versions (one directly downloaded from Realtek, the other taken from the site of the manufacturer of my adapter) with no luck. Furthermore, PowerDVD already crashed when I had the build 1523 installed, so updating it to the last build didn't help in any way. What can I do? Thanks in advance.

I have another d-link USB wifi adapter. I don't have the same issue like yours. powerdvd won't crash or shutdown after those operations.
If you don't use the USB Wifi, but other connections e.g. ethernet, on-board wifi, etc, does powerdvd work normally?

I don't have other ideas for this case as it seems related to specific hardware combination.
Perhaps, you can contact support if you want.

This message was edited 1 time. Last update was at Mar 22. 2018 03:18

Alessandro14

Newbie Joined: Mar 21, 2018 07:50 Messages: 2 Offline

Mar 23, 2018 13:11

Thanks for the reply! Yes, if I connect through Ethernet everything works fine. I've also discovered that if I re-enable the Wifi adapter in Windows Device manager after having disabled it and after having launched PowerDVD the problem disappears: it seems to occur only when PowerDVD is started and the Wifi device is already enabled. Furthermore, I tried the adapter on another computer (my laptop) and the issue doesn't seem to happen, so I guess you're right, it is probably caused by specific hardware combination. Maybe I'll try to contact the technical support and ask them if they can provide any solution. Thanks again!