Hi Klavertje -

That is completely unbelievable I don't doubt your word, but it simply shouldn't happen.

Shadow files are stored in your designated output folder for PDR16. When an update patch is applied - even if you uninstall & reinstall - your output folder should not be changed at all.

What's the file path of your PDR16 Output folder?

Cheers - Tony
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Hi Tony,

The shadowfiles are located in

G:\Cyberlink Powerdirector\Export\shadowEditfiles.

I am using a separate drive for PD.

I agree with you that it sounds unbelievable, but after elimination of the things that are happened on my computer,
I am pretty sure that the shadowfiles are deleted after an update.
I had this “event” before, and also after an update of PD.

There are no other changes on my computer that can cause this strange behaviour.
And I didn’t delete the files myself, and I cannot think of other software the cleanse the directory ShadowEditfiles.

It is strange, I know.


Klavertje PC with Win10 Pro 64, Intel i7 2600 ,8 Gb Memory, Nvidia GeForce GTX 560 and a lot of Hard drives
Panasonic SD900 video camera

Did you remember the times you update PD16 and whether the external drive G was powered up and connected when you did so? I know it won’t help now as most of us work with internal drives. That may be reason that most of us do not see the problem. Just a thought.

Hello Tomasc,

I am not using an external drive.
The G drive is an internal drive, and is always connected when I start up my computer.
But thanks for thinking about my problem.

Klavertje PC with Win10 Pro 64, Intel i7 2600 ,8 Gb Memory, Nvidia GeForce GTX 560 and a lot of Hard drives
Panasonic SD900 video camera

Hello Klavertje,

We have been informed that CyberLink QA cannot duplicate the issue. But can you check one thing? Can you check whether the files in the below folder are also being deleted?

C:\Users\[user account name]\Documents\CyberLink\PowerDirector\16.0

This folder is created, no matter what drive PowerDirector is installed on.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

The files in the folder:

C:\Users\[user account name]\Documents\CyberLink\PowerDirector\16.0

where deleted!


Klavertje PC with Win10 Pro 64, Intel i7 2600 ,8 Gb Memory, Nvidia GeForce GTX 560 and a lot of Hard drives
Panasonic SD900 video camera

I have done the update 2816, and again, all my shadow files are gone, missing, deleted!!!!!.
PD16 has to rebuild them again. PC with Win10 Pro 64, Intel i7 2600 ,8 Gb Memory, Nvidia GeForce GTX 560 and a lot of Hard drives
Panasonic SD900 video camera

I'm not sure, after the last update has been set, Export Folder to C: \ Users \ [user account name] \ Documents \ CyberLink \ PowerDirector \ 16.0 \
For me it should be in G: \ 01 - EXPORT PDIRECTOR \
Which I've always used, now I'm confused whether it was my mistake or PD16
PD update should keep all personal settings I guess AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

There is indeed a directorie C: \ Users \ [user account name] \ Documents \ CyberLink \ PowerDirector \ 16.0 \ but that one is empty on my PC.
I have always used a directorie on my G drive: G:\Powerdirector\shadowfiles. and after the update all the shadowfiles are gone.
PD 16 has rebuild those file, but it is very strange that after an update these files are deleted. PC with Win10 Pro 64, Intel i7 2600 ,8 Gb Memory, Nvidia GeForce GTX 560 and a lot of Hard drives
Panasonic SD900 video camera

Quote There is indeed a directorie C: \ Users \ [user account name] \ Documents \ CyberLink \ PowerDirector \ 16.0 \ but that one is empty on my PC.
I have always used a directorie on my G drive: G:\Powerdirector\shadowfiles. and after the update all the shadowfiles are gone.
PD 16 has rebuild those file, but it is very strange that after an update these files are deleted.

If after upgrading PD16, change configuration to G: \ Cyberlink Powerdirector \ Export \ shadowEditfiles
What happens ?
Remembering that, ShadowEditFiles is Hidden folder. XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365

I don't know. I have done the update so I cannot do that again.
In the configuration of PD on my computer is G:\Cyberlink Powerdirector\export\shadowEditfiles the standard directorie for the shadowfiles (All the PD files on a seperate drive) PC with Win10 Pro 64, Intel i7 2600 ,8 Gb Memory, Nvidia GeForce GTX 560 and a lot of Hard drives
Panasonic SD900 video camera