Quote Hey

So all new to this (sorry in advance) but just installed the photo director 8 on my mac, but when I click on the icon nothing happens? I've restarted and tried re-installing but the same issue is happening.

Just wanted to know if I'm being daft and missing something? I contacted the support but not had anything back.

Help!! Thanks!

Sincew you didn't give us more information, the first thing to check is that your MAC is above the minimum specs listed here. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Hi

Sorry, not very tech savvy! Yes I believe I have all the required specs, my laptop has the following -

System - Mac OS High Sierra, version 10.13.3
Processor - 2.2 GHz Intel Core i7
Graphics - Intel Iris Pro 1536 MB
Memory - 16 GB 1600 MHz DDR3 (plenty left)

I hope the above helps?

Thanks again

Quote Hi

Sorry, not very tech savvy! Yes I believe I have all the required specs, my laptop has the following -

System - Mac OS High Sierra, version 10.13.3
Processor - 2.2 GHz Intel Core i7
Graphics - Intel Iris Pro 1536 MB
Memory - 16 GB 1600 MHz DDR3 (plenty left)

I hope the above helps?

Thanks again

Tell us more. Did you buy the program directly from Cyberlink or from somewhere like Amazon or e-bay. Did it come with a piece of hardware (computer/burner/etc.)

Did you have any antivirus/firewire or other running during installation? Did you reboot your computer after the installation?

Did you get to the point where it asked for your key? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Quote

Quote Hi

Sorry, not very tech savvy! Yes I believe I have all the required specs, my laptop has the following -

System - Mac OS High Sierra, version 10.13.3
Processor - 2.2 GHz Intel Core i7
Graphics - Intel Iris Pro 1536 MB
Memory - 16 GB 1600 MHz DDR3 (plenty left)

I hope the above helps?

Thanks again

Tell us more. Did you buy the program directly from Cyberlink or from somewhere like Amazon or e-bay. Did it come with a piece of hardware (computer/burner/etc.)

Did you have any antivirus/firewire or other running during installation? Did you reboot your computer after the installation?

Did you get to the point where it asked for your key?

yes bought it from cyberlink as a download not disk.

Everything installed fine, but I cannot open the programme so I haven’t even got to the stage which requires the key.
I check my firewall (even turned it all off for a moment), I restarted my laptop, I’ve reinstalled but the same issue happens

ive check to see if anyone else had the problem and they have, but there’s been no answer