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powerdvd playback issue with Windows Edge
markvergin [Avatar]
Newbie Joined: Oct 13, 2016 08:40 Messages: 41 Offline
[Post New] Jan 26, 2018 13:35
There`s a bug when i open windows edge, then later open powerdvd,
does not play any file well, no pictures sometime video shutters and lag serious and even i close edge broswer powerdvd still wont play any file correctly.

Only solution is to keep restarting pc or open powerdvd "first" then open edge no issues.
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Feb 02, 2018 05:36
Hi markvergin,

We will need more info regarding your pc (DxDiag). It's strange, are you facing this only on one machine?

Cheers,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
markvergin [Avatar]
Newbie Joined: Oct 13, 2016 08:40 Messages: 41 Offline
[Post New] Feb 13, 2018 21:13
my apology for taken longer to reply,

i believe it has something to do with windows insider preview builds, after updates 17025 works.

windows update built 17093 powerdvd unplayable, showing only red screen, non of menus ui works.

here DxDiag as requested
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
98 Kbytes
 Downloaded:
466 time(s)

This message was edited 1 time. Last update was at Feb 13. 2018 21:14

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Feb 15, 2018 05:00
Hi markvergin,

It can be due to windows insider preview builds. Are you sure you are using the latest version of PDVD17? (2316)

Greetings,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
markvergin [Avatar]
Newbie Joined: Oct 13, 2016 08:40 Messages: 41 Offline
[Post New] Feb 15, 2018 22:17
am using lates powerdvd 17 december update, found issues caused, it windows insider builds, latest build 17101 rs4 still not playing powerdvd.

only works if i change dpi setting, can you look into issue with windows update, cause i doubt powerdvd 18 will work.
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