"Tech support"

Andy11800

Newbie Joined: Jun 02, 2017 09:02 Messages: 18 Offline

Solved by

Jan 24, 2018 09:34

Well, after sending a "ticket" of the problem with PD16 crashing and shutting down when trying to burn a saved project, I finnally got a response. It APPEARS to be a form letter, that was automatically generated. PROBLEM UNSOLVED, "Ticket showed crash errors, etc, Do they REALLY HAVE tech support???

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jan 24, 2018 15:25

Quote Well, after sending a "ticket" of the problem with PD16 crashing and shutting down when trying to burn a saved project, I finnally got a response. It APPEARS to be a form letter, that was automatically generated. PROBLEM UNSOLVED, "Ticket showed crash errors, etc, Do they REALLY HAVE tech support???

There is not tech support on this forum, we are all members and have no connection to Cyberlink tech support.

I suggest you try another contact with Tech Support.

https://membership.cyberlink.com/support/service/technical-support.do Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Myk

Senior Member Location: The Hartland of Michigan Joined: Feb 05, 2015 16:09 Messages: 205 Offline

Jan 25, 2018 16:45

Quote Well, after sending a "ticket" of the problem with PD16 crashing and shutting down when trying to burn a saved project,

Try "burning" the movie to an image file. Then burn a DVD with that. .
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