Warning: Avoid PD 16 if you plan on mixing video clips with different frame rate

MattX720

Newbie Joined: Mar 17, 2014 00:15 Messages: 3 Offline

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Jan 16, 2018 19:48

I recently upgraded to PD 16. While working with 60 fps (GoPro 3+ black) and 30 fps (Cycliq Fly 6) clips for a video I ran into the problem that the preview would intermittently but frequently black out. The picture came back when jumping a bit around in the video, so initially I did not think of this as a hug issue.

However, after hours of editing, when finally producing the video I ran into the same issue - portions of the video were simply black! That was independent of the format I produced the video in.

I opened support case CS001830088 to which I even uploaded a demo of the issue. The ticket was still unresolved after 30 days into my ownership of the product, so I asked for a refund, which was processed. Shortly thereafter I received an email from 'Donna' at Cyberlink stating now that my refund was processed they no longer see a need to fix the issue.

Shortly after getting the refund I upgraded my PC which happens to have PD 14 pre-installed. I tried with that right away and the issue was not seen. So this is clearly a regression bug in PD 16. Too bad to learn that the issue is apparently considered fix because I decided not to risk my investment by waiting for a fix to become available seeing there was no urgency behind it in the first place. Sad, Cyberlink!

-Matthias

Myk

Senior Member Location: The Hartland of Michigan Joined: Feb 05, 2015 16:09 Messages: 205 Offline

Jan 16, 2018 20:27

Quote I recently upgraded to PD 16. While working with 60 fps (GoPro 3+ black) and 30 fps (Cycliq Fly 6) clips for a video I ran into the problem that the preview would intermittently but frequently black out. The picture came back when jumping a bit around in the video, so initially I did not think of this as a hug issue.

I suppose you could have produced the GoPro video at 30fps, then worked on them. .
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browniee112

Member Joined: Dec 28, 2017 03:57 Messages: 66 Offline

Jan 18, 2018 20:55

Quote

Quote I recently upgraded to PD 16. While working with 60 fps (GoPro 3+ black) and 30 fps (Cycliq Fly 6) clips for a video I ran into the problem that the preview would intermittently but frequently black out. The picture came back when jumping a bit around in the video, so initially I did not think of this as a hug issue.

I suppose you could have produced the GoPro video at 30fps, then worked on them.

I don't think that is an acceptable solution. Makes the workflow tedious and time consuming.
It is very very common these days to have footage captured in multiple devices with different fps/formats etc. For eg you can have footage from your:

Dedicated camera/video camera (could be a Sony)
2. Dedicated secondary camera for wide angle shots (could be Canon/GoPro)
3. 4k content from mobile phone (iphone/Android)
4. If travelling in a group, 4k/video content from others in the group. (Fuji etc)

There is a scenario where you could be dealing with multiple formats, hevc/h264, xavc, .mp4 and all of them with different fps. Footage taken for slow mo, action shots, shallow DOF shots etc.

MattX720

Newbie Joined: Mar 17, 2014 00:15 Messages: 3 Offline

Jan 25, 2018 01:26

Update:
Support case CS001830088 is still being worked on; Cyberlink engineers are able to reproduce the issue. Which means they eventually acknowledged it, which is nice to see.

Hopefully this can be fixed soon; otherwise one would have to carefully prepare taking videos and make sure all cameras are set to the same FPS and potentially video format settings. That's not reasonable, however.

lamikha

Newbie Joined: Mar 13, 2009 02:41 Messages: 4 Offline

Feb 16, 2018 11:07

Quote I recently upgraded to PD 16. While working with 60 fps (GoPro 3+ black) and 30 fps (Cycliq Fly 6) clips for a video I ran into the problem that the preview would intermittently but frequently black out. The picture came back when jumping a bit around in the video, so initially I did not think of this as a hug issue.

However, after hours of editing, when finally producing the video I ran into the same issue - portions of the video were simply black! That was independent of the format I produced the video in.

I opened support case CS001830088 to which I even uploaded a demo of the issue. The ticket was still unresolved after 30 days into my ownership of the product, so I asked for a refund, which was processed. Shortly thereafter I received an email from 'Donna' at Cyberlink stating now that my refund was processed they no longer see a need to fix the issue.

Shortly after getting the refund I upgraded my PC which happens to have PD 14 pre-installed. I tried with that right away and the issue was not seen. So this is clearly a regression bug in PD 16. Too bad to learn that the issue is apparently considered fix because I decided not to risk my investment by waiting for a fix to become available seeing there was no urgency behind it in the first place. Sad, Cyberlink!

-Matthias

I can say that all video produced in 60i or 30fps are no good (files and DVD ARE THE SAME) I wait one update long time but nothing.