Concurrent user Session Message

BobEK49

Newbie Joined: Dec 28, 2015 20:19 Messages: 9 Offline

Solved by

Jan 16, 2018 14:44

I am using PowerDirector 13. While using the application to edit a video, the application suddenly closed without warning. When I tried to open the application again, I get the message "Concurrent user session not supported". The message suggests that I close the currently open session before reloading. The only option is to close this message.

I have tried to find an open session of PowerDirector and can find none. When I look for open apps in the Task Manager of Windows 10, no sessions of PowerDirector are listed, either as apps or as Background Processes. I did find PDR13.exe listed in the Details tab of Task Manager, but it was listed in the "suspended" status and any attempt to stop the process results in a message that "access is denied".

I have waited hours and retried the application with the same result. I have attempted to re-install the application and I get the "Concurrent user..." message once the instal begins. Is there a lock file or some other process that prevents concurrent uses of the application that I can modify to allow me to open the app? Don't know where to go from here other than delete the application and then attempt to re-install, but if the app is going to close unexpectedly and lock up like this, I am not sure that it is something I want to re-install. Anyone with any ideas?.

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Jan 16, 2018 17:31

Given that you've tried closing the crashed/hung PDR process in task manager, I'd suggest a reboot. If you still have problems after that then post the dxdiag.txt from your computer so we can see if that gives any useful information.

BobEK49

Newbie Joined: Dec 28, 2015 20:19 Messages: 9 Offline

Jan 16, 2018 17:59

I have rebooted several times this the application crashed. I tried to open it within the last hour or so and still get the same error message when trying to open the application.

The requested file is attached

Filename	DxDiag.txt	Download
Description
Filesize	105 Kbytes
Downloaded:	284 time(s)

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Jan 17, 2018 04:52

After rebooting and before trying to run PDR the process is not running is it?

I can see you are having problems with Windows Explorer, Internet Explorer and a failed Windows Update (THIS is worth looking at). I'd be inclined to first run " sfc /scannow " but making sure you run it from an elevated command prompt.

If all else fails then perhaps a system restore would work for you if you can pinpoint the date when this first started happening.

Fenman

Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline

Jan 17, 2018 04:56

Quote it was listed in the "suspended" status and any attempt to stop the process results in a message that "access is denied"

Did you have administrator privileges when trying to do this?

This is a very long shot but does Windows 10 have a 'Prefetch' folder as in Windows 7? If so try deleting it's entire contents. These are just files that Windows loads at startup to save time later and the folder will be rebuilt over time. I just wonder if somehow a session of PD13 has found it's way in there. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

BobEK49

Newbie Joined: Dec 28, 2015 20:19 Messages: 9 Offline

Jan 17, 2018 08:30

Quote After rebooting and before trying to run PDR the process is not running is it?

I can see you are having problems with Windows Explorer, Internet Explorer and a failed Windows Update (THIS is worth looking at). I'd be inclined to first run " sfc /scannow " but making sure you run it from an elevated command prompt.

If all else fails then perhaps a system restore would work for you if you can pinpoint the date when this first started happening.

After rebooting, the PDR13.exe file still appears in Task Manager in the suspended state and I am still unable to run the app or modify the state in Task Manager. I have admin rights as the only user of this system so I do not believe that is the issue.

BobEK49

Newbie Joined: Dec 28, 2015 20:19 Messages: 9 Offline

Jan 17, 2018 08:35

Quote

Quote it was listed in the "suspended" status and any attempt to stop the process results in a message that "access is denied"

Did you have administrator privileges when trying to do this?

This is a very long shot but does Windows 10 have a 'Prefetch' folder as in Windows 7? If so try deleting it's entire contents. These are just files that Windows loads at startup to save time later and the folder will be rebuilt over time. I just wonder if somehow a session of PD13 has found it's way in there.

Thanks for the suggestion. I did find the PDR13 application listed in the Prefetch folder and I deleted it, but it does not appear that it has resulted in any change in the issue - app does not load, message is the same (Concurrent user Sessions Not Supported), and the PDR13.exe still appears in the suspended state in Task Manager. I also deleted the entire contents of the Prefertch Folder with the same result.

Fenman

Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline

Jan 17, 2018 11:16

I'm afraid I can't help with Windows 10. I'm using Windows 7 and in my Task Manager processes can only be stopped, not suspended. I don't know if this is equivalent or it's an additional state in Windows 10.

I certainly don't see PD13 listed in my processes when I'm not running it so I suspect this is probably the root of your problem.

If deleting it from 'Prefetch' doesn't work is it possible it has been added to the Startup folder? Maybe Windows 10 allows applications to be launched in a suspended state but I don't know, that's just a wild guess.

Are you quite sure that you are using a profile with admin rights? It's possible that Windows 10 doesn't give those rights by default when setting up a User profile.

If none of this is any help I can only agree with Longedge and suggest trying a System Restore to a time when things were working. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Jan 17, 2018 12:44

If PDR is still showing as a supended process after reboot and before trying to run it normally the Systinternals app Process Explorer may help. You need also to establish whether there are any child processes and then kill them as well as PDR.exe.

This isn't a situation that I have ever had to resolve myself so I can't be of more help.

Just bye the bye, and probably not related at all but I saw that you have a GPS mapping application that has crashed. In the past there have been several instances where GARMIN related software has caused problems, do you have any GARMIN items by any chance?

BobEK49

Newbie Joined: Dec 28, 2015 20:19 Messages: 9 Offline

Jan 17, 2018 13:32

After following Longedge's suggestion to run sfc/scannow, the system scan found no errors and the problem remained. I decided to go ahead and run chkdsk as suggested. Because Windows 10 uses NTFS file system, I could not run chkdsk on C: while the system was boooted on C: so I had to request that the chkdsk function run the next time the system was started (this is an option when requesting a chkdsk on the currently active drive). I shut down the system and immediately restarted it (NOT a restart from the currently running system). It took about an hour or two for the system to complete the scan and then the system started. Once it started and loaded I shut down again and restarted it from a full powered down state. After I restarted I was able to open Powerdirector 13 normally. Not sure why, but I was able to do so. Apparently something on the hard drive was preventing the application from loading properly.

I plan to replace the hard drive as it is showing some signs of instability. I suspect that the drive is the source of the problem.

Thanks for the help. It has been a learning experience.

BobEK49

Newbie Joined: Dec 28, 2015 20:19 Messages: 9 Offline

Jan 17, 2018 13:34

Quote If PDR is still showing as a supended process after reboot and before trying to run it normally the Systinternals app Process Explorer may help. You need also to establish whether there are any child processes and then kill them as well as PDR.exe.

This isn't a situation that I have ever had to resolve myself so I can't be of more help.

Just bye the bye, and probably not related at all but I saw that you have a GPS mapping application that has crashed. In the past there have been several instances where GARMIN related software has caused problems, do you have any GARMIN items by any chance?

Yes, I have a couple of them, Mapsource and Basecamp. I use Mapsource from time-to-time, but rarely use Basecamp.

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Jan 17, 2018 13:38

I've probably thrown a 'red herring' in there

. For the time being, I'd suggest that you look at Process Explorer and you'll see that it has options to 'kill' a process and also a process tree i.e. the process with all child processes (I think).

p.s. oops - Just seen you've sorted it - that's great!

This message was edited 1 time. Last update was at Jan 17. 2018 13:40

BobEK49

Newbie Joined: Dec 28, 2015 20:19 Messages: 9 Offline

Jan 17, 2018 17:46

Quote I've probably thrown a 'red herring' in there

. For the time being, I'd suggest that you look at Process Explorer and you'll see that it has options to 'kill' a process and also a process tree i.e. the process with all child processes (I think).

p.s. oops - Just seen you've sorted it - that's great!

Yes all is well now. I believe that the issue may have been that there are bad blocks in my hard drive. Found them using HD Scan Pro. Hard Drive is probably dying. Repairing hard drive probably resolved the issue with PDR13.exe process in suspended state. That process no longer shows up in the Details tab of Task Manager.

When I had the issue with PowerDirector 13 I was editing a 2 GB video file. I suspect that portions of the hard drive were being used as cache for the application. It is possible that the system attempted to use one of the bad blocks on the hard drive for cache and perhaps that caused the initial problem. HD Scan Pro also indicated that some of the sectors of the hard drive were unstable which also is a concern. I have ordered a new HD for the computer and will replace the current drive when the new one comes in.

Thanks for your help. Wouldn't have known where to go beyond what I had tried already without your suggestions.