YouCam cannot connect to my webcams

ChelleFB

Newbie Joined: Dec 20, 2012 23:41 Messages: 2 Offline

Solved by

Dec 07, 2017 16:21

I'm a long time YouCam user, and recently upgraded to YouCam 7.0. Now YouCam cannot connect to my webcams. I've done all the standard troubleshooting, tried to get support from CyberLink, but it's slow coming.

Windows 10

Logitech webcams work in all other programs, and used to work on YouCam

Everything is up to date

Appreciate the help.

Chelle

This message was edited 1 time. Last update was at Oct 19. 2020 22:08

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jan 02, 2018 08:15

Hi ChelleFB,

Have you checked the settings? Please check if the right camera is connected. I would also update the camera drive. (device manager).

Greetings,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

ChelleFB

Newbie Joined: Dec 20, 2012 23:41 Messages: 2 Offline

Jan 02, 2018 08:24

Quote Hi ChelleFB,

Have you checked the settings? Please check if the right camera is connected. I would also update the camera drive. (device manager).

Greetings,
Hicham

Yes, I’ve checked all the settings, updated all drivers, uninstalled and reinstalled everything related. 😕

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jan 03, 2018 10:05

Hi ChelleFB,

Ok, one more suggestion: start your device manager and check the video devices / Picture devices. From there you can delete the camera (if it's an extern one) and Youcam. Reboot your system and install Cam and Youcam.

If the issue still persists so please contact the customer support.

Cheers,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

websiteee

Member Joined: Apr 27, 2017 08:22 Messages: 72 Offline

Mar 31, 2018 05:22

Find supporting software to run webcam properly. Install it and configure with the webcam.

FrancoisT

Member Joined: Apr 26, 2010 15:03 Messages: 115 Offline

Oct 19, 2020 20:36

My webcam works fine in win10 camera app and PD17 but not Youcam. I get the error message that Youcam cannot connect to either of the webcams available. This is the 2nd time this has happened. What is the problem? Thank you.

This message was edited 1 time. Last update was at Oct 19. 2020 20:40

FrancoisT

Member Joined: Apr 26, 2010 15:03 Messages: 115 Offline

Oct 19, 2020 22:03

Quote My webcam works fine in win10 camera app and PD17 but not Youcam. I get the error message that Youcam cannot connect to either of the webcams available. This is the 2nd time this has happened. What is the problem? Thank you.

I uninstalled my Youcam 7. This is an awkward way to fix a problem. I went to Cyberlink but shown only Youcam 9. Can't find where to download Youcam 7.

This message was edited 1 time. Last update was at Oct 19. 2020 22:47

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Oct 19, 2020 22:08

Quote

I uninstalled my Youcam 7. This is an awkward way to fix a problem. I when went to Cyberlink but shown on Youcam 9. Can't find where to download Youcam 7.

Hello,

Please contact CyberLink Customer Service about your issue with version 9 and downloading a copy of version 7:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

FrancoisT

Member Joined: Apr 26, 2010 15:03 Messages: 115 Offline

Oct 19, 2020 22:51

Quote

Hello,

Please contact CyberLink Customer Service about your issue with version 9 and downloading a copy of version 7:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator

An unnecessary hassle. It's the 2nd time I've gone through this. There should be a fix without uninstalling but if you go that route one shouldn't have to work through sending support requests. There should just be download link. If you don't have the product key you won't be able to make it work.