PowerDVD 14 uhd playback version

mikehin

Newbie Joined: Oct 27, 2017 22:00 Messages: 23 Offline

Solved by

Oct 30, 2017 08:03

I have installed this from a bundle from my pioneer uhd internal player.

I get no sound or drop down for audio in the settings. I have patched it to the latest as well and still no drop down. I was able to get audio but still there was no audio so that means the pc is doing the work which I don't want. I upgraded to 17 and still didn't get audio. A solution from As rock mentioned in the PowerDVD 17 forum helped with audio here. I tried to o the same thing after uninstalling 17 and reinstalling 14 again. I gwt all kinds of errors after playback is done, and still no control over the audio setting. However, I just paid money for a bundled blu-ray player and I would like to get that working so I'm not just wasting 60 bucks.

Has anyone gotten this to work for uhd playback disks.

Running 64 bit windows 10 pro

Asrock z370m itx/ac mb

I3 8100 cpu

Latest drivers from Intel

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Dec 15, 2017 11:48

Hi mikehin,

Please contact directly our technical support.

Greetings,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

mikehin

Newbie Joined: Oct 27, 2017 22:00 Messages: 23 Offline

Dec 15, 2017 12:11

Quote Hi mikehin,

Please contact directly our technical support.

Greetings,
Hicham

Why is there a fix to power dvd 17 now for uhd?

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 15, 2017 13:53

Your PowerDVD 14 is probably an OEM version of the software so it may not have all the bells and whistles that the full commercial version has.
As for PowerDVD 17, your computer is below the minimum specs. You need at least an i5 so the update is moot.

This message was edited 1 time. Last update was at Dec 15. 2017 14:05

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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

mikehin

Newbie Joined: Oct 27, 2017 22:00 Messages: 23 Offline

Dec 15, 2017 16:26

Quote Your PowerDVD 14 is probably an OEM version of the software so it may not have all the bells and whistles that the full commercial version has.
As for PowerDVD 17, your computer is below the minimum specs. You need at least an i5 so the update is moot.

Isn't the minimum specs for seventh gen i5 or better?
If that' the case my i3 is 8100 which is equivalent to the i7 7th gen according to benchmarks.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 15, 2017 16:33

Quote

Quote Your PowerDVD 14 is probably an OEM version of the software so it may not have all the bells and whistles that the full commercial version has.
As for PowerDVD 17, your computer is below the minimum specs. You need at least an i5 so the update is moot.

Isn't the minimum specs for seventh gen i5 or better?
If that' the case my i3 is 8100 which is equivalent to the i7 7th gen according to benchmarks.

No, it is in the internal of the i3 vs i5 such as the bus/number of .... Sorry, perhaps you can look up the differences. Cyberlink would have put an allowance for i3 if it would have worked.
You have just proved that it doesn't. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

mikehin

Newbie Joined: Oct 27, 2017 22:00 Messages: 23 Offline

Dec 15, 2017 16:40

Quote

Quote Your PowerDVD 14 is probably an OEM version of the software so it may not have all the bells and whistles that the full commercial version has.
As for PowerDVD 17, your computer is below the minimum specs. You need at least an i5 so the update is moot.

Isn't the minimum specs for seventh gen i5 or better?
If that' the case my i3 is 8100 which is equivalent to the i7 7th gen according to benchmarks.

No, it is in the internal of the i3 vs i5 such as the bus/number of .... Sorry, perhaps you can look up the differences. Cyberlink would have put an allowance for i3 if it would have worked.
You have just proved that it doesn't.

Well if there is an update after Oct when I posted this maybe it will work. I' just not willing to try it again because a) I have it working through power dvd 14, and I have a xbox x. Both play uhd and pass thru dolby atmos. Thank you for your time and help.