Cannot download - says key invalid or not good

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Jamestren1

Newbie Joined: Oct 11, 2017 20:09 Messages: 1 Offline

Solved by

Oct 11, 2017 20:14

bought powerdirector 15 from Best Buy last night, but don't have DVD reader. Followed instructions for digital download and error message says not valid. I emailed 24 hours ago and no reply. And they want me to pay $30 for customer service to call someone to download something I already paid for? Is this a joke? Can someone assist?

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Oct 12, 2017 03:00

welcome to the forum.

if you bought the hard copy, then you need to borrow DvD or Blu-ray ROM to install it.

besides PD16 replaced PD15 last month...

if you bought the electronic download, then go back to Best Buy with receipt and explain to them that

electronic download for PD15 no longer exist...

if product key was kosher, then CL customer support shoulda woulda helped you at no charge...

my three cents.

happy happy joy joy

PepsiMan

'garbage in garbage out' 'no bridge too far'

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James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Oct 12, 2017 22:43

Email support is not always fast. __________________________________
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