Hello Frank,

The 360 start view is working for me with all of my test files. Can you try with the test 360 video file that is included with PowerDirector 16 sample files?

Either way, I suggest that you submit a support ticket to tech support because it might be a bug for your specific file type/camera maybe?

Cheers,

PowerDirector Moderator

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Hi moderator,

Have you seen the test I put in my post? That IS made with the 360 example video that came with PowerDirector. But the same thing happens with video from my LG, my Pano View and my Kodak 4KVR360. Try and navigate the 360 sphere.

What happens is the when you change either X or Z axis, the resulting video revolves around a tilted axis system, which makes the video turn in unnatural ways. Please see the example I posted, it's the PowerDirector 360 palm beach clip.

Only if I shift the view around the Y-axis the horizon stays normal.

I really don't think this is specific to me or all of my camera's but acts like this for everybody. I'll try and get confirmation here.

regards, Frank

Hello,

I saw your video now, thanks.

If you think the video is not being rotated properly along the sphere, then it would be a bug. So you should contact technical support because it might not be working correctly.

Cheers

PowerDirector Moderator

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Thank you,

Yes I believe this is a bug. I have submitted a ticket:

Question ID = CS001799980

regards, Frank

Hello Frank,

Looking into this further, I am not sure it is a bug. The point of the Z slider is to tilt the axis of the sphere. So if the axis is changed from straight on the vertical, to say 23 degrees off the vertical (like the earth's axis), the Y slider will spin the video around the new axis.

Anyway, you can just click and drag your mouse in the preview window to more precisely set the starting view point. That's how I have been doing it.

Cheers,

PowerDirector Moderator

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I respectfully disagree...

Technically you may be right: that is how the (any) axis system works. But in practise, this results in 360 videos that are unusable, unable to properly watch and navigate. Thus a bug by design, if not technical.

Please, take a good look at the example I posted in my first post. It's short, ok, but pauze it in the middle and then try to look around you at the beach. You can't. No matter how you move the Youtube movie with your mouse or how you look through VR glasses, you cannot simply horizontally look around anymore.

If you tilt the video up or down along Z or X axis, and the Y axis now also tilts ro revolve around the new orientation, you cannot anymore in any point in the video pan with a level horizon.

It is like lumping your head forward and do a turn in that position. And your head stays in that lumped forward position for the duration.

If you view the video in VR glasses, with your head straight, and you turn your head left and right, you do not look around at the beach, but will see the ground come up or the sky where you expect beach. It is very disorientating.

TECHNICAL SOLUTION:

Don't tilt the Z axis, keep the axis system rigid. With the Start view designer, count in degrees from the 0,0,0 point but keep the axis straight. So you can have a startview look down, but if you mouse around you 'lift your head' and the horizon becomes level like it should be.

Another quick and dirty solution is to simply disable X and Z and only allow rotating around Y.

The 360 Start view tool is derived from the View Designer. I even get a 'not 360, switch to 16:9' warning box when I select it. The idea is good, and I very much welcome the ability, but the implementation currently is flawed.

I sincerely hope the support ticket get's picked up and this can be resolved.

I can use it now, but only the Y-slider. Not the X or Z sliders, or I get disorienting footage.

respectfully, regards, Frank

Hello Frank,

I missed that you meant the axis in the resulting video, because that was not made clear in the first post. Apologies that I didn't see it in the second post.

I see your point now and have passed on your support ticket number to the production team.

Thanks for clarifying and for letting us know.

Cheers,

PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Thank you!

Once this is resolved, or I am sure the production team has taken note and sees the issue, I will take down the example from Youtube.

regards, Frank