Do not succeed to build a video file (H264 or H265 MKV) with 5.1 Audio track

Superdupond

Newbie Location: France Joined: Jul 14, 2017 13:53 Messages: 4 Offline

Solved by

Jul 14, 2017 14:08

Hi,

I have very recently bought the full media suite 14 ultra through a sales offer from Cyberlink.

I then tried to build my video file importing the 5.1 Audio tracks from an existing media file. When I tried to produce with 5.1 channels I received the message that this feature was not availble with such level of product. I then went to Cyberlink site and upgraded to media suite 15 Ultimate version believing somewhere that this will ensure the access to that feature.

Unfortunately the result is exactly the same: same message pops up and then no possibility to generate the video file I want (target is H264 in MKV format with 5.1 audio channels)

Another feature that is also not accessible (same message) is the capability to target an HDD...

Did I miss something or is there anything wrong? The bill is now relatively high and the result till not there

Can somebody help me ?

Thanks in advance

This message was edited 1 time. Last update was at Jul 14. 2017 14:17

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jul 14, 2017 15:12

Quote Unfortunately the result is exactly the same: same message pops up and then no possibility to generate the video file I want (target is H264 in MKV format with 5.1 audio channels)

Another feature that is also not accessible (same message) is the capability to target an HDD...

As far as I know 5.1 audio is supported only on the .m2ts format.

Did you try the Produce/Device tab to access a camcorder hdd? or did you mean to produce to an external drive?

For the second senario just browse to it.

Superdupond

Newbie Location: France Joined: Jul 14, 2017 13:53 Messages: 4 Offline

Jul 14, 2017 16:15

Quote

Quote Unfortunately the result is exactly the same: same message pops up and then no possibility to generate the video file I want (target is H264 in MKV format with 5.1 audio channels)

Another feature that is also not accessible (same message) is the capability to target an HDD...

As far as I know 5.1 audio is supported only on the .m2ts format.

Did you try the Produce/Device tab to access a camcorder hdd? or did you mean to produce to an external drive?

For the second senario just browse to it.

Hi,

First thanks for the answer. Whatever Im selecting MKV or M2TS container, the 5.1 button blinks but goes back to not selectable state (don't have anymore the message ?!?!). Previously it was selectable for both formats but was driving to the same error message.

Regards

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Jul 14, 2017 17:21

Hi Superdupond -

No problem producing H.264 MKV with 5.1 audio here, using the full version of PDR15 Ultimate. Media Info report attached for a quick sample I just did.

You'd probably be aware that the version of PDR included with Media Suite is a scaled down version. When you open the "About" screen in PDR, it'll probably say PDR14 HE (or something like that).

Honestly, I don't know if that's a factor with the issue you're having - just the first thing I thought of.

Cheers - Tony

Filename	MKV DTS 5.1.mkv.txt	Download
Description
Filesize	4 Kbytes
Downloaded:	86 time(s)

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tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jul 14, 2017 19:20

Here is a link to the features in PD15 versions: https://www.cyberlink.com/support/product-faq-content.do?id=19354&prodId=4&prodVerId=-1&CategoryId=-1&keyword=he3d . 5.1 is not supported at all along with most of the other features in the MediaSuite 15. You may want to consider purchasing a different version that you can grow with.

This may answer more of your questions later.

Superdupond

Newbie Location: France Joined: Jul 14, 2017 13:53 Messages: 4 Offline

Jul 15, 2017 03:44

Quote Here is a link to the features in PD15 versions: https://www.cyberlink.com/support/product-faq-content.do?id=19354&prodId=4&prodVerId=-1&CategoryId=-1&keyword=he3d . 5.1 is not supported at all along with most of the other features in the MediaSuite 15. You may want to consider purchasing a different version that you can grow with.

This may answer more of your questions later.

Hi,

Thanks to all of you for your answers even if they bring me in the situation to pay again if I want the full POwerDirector. I have just purchased the full ultimate version. I hope to have acees now to what I was exopecting from the beginning. Unfortunately I bought the Media suite 14 to 1(th release for nothing then.

I want to say that proposing an offer that lists all the tools inside without clearly stating that this is light versions and even more comparing the price of the offer to the sum of the full version prices and to explain you that you gonna save all of this money is not what I consider being a fair commercial attitude and I would kindly recommend to Cyberlink to change such way to prospose such versions.

Thanks again guys and have a nice WE. I will post a confirmation when this ultimate version will be installed and operationnal.

Regards

Superdupond

Newbie Location: France Joined: Jul 14, 2017 13:53 Messages: 4 Offline

Jul 15, 2017 08:17

Hi,

Now it works fine...

Thanks for the support.

Regards