Just a thought - previously when users have downloaded templates and installed OK it is usually something to do with the templates being 4 : 3 in a 16 : 9 project or vice versa; in which situation they won't show up in the project.

May be worth checking that the templates match your project? Director Suite 365
AMD FX-8320 3.50 GHz Eight-Core
Samsung SSD 850 EVO 250gb (OS)
Seagate 2TB SATA-III Hybrid 7200RPM Hard Drive (Data)
Toshiba 4TB SATA-III Hard drive (Archive)
24GB Memory
Nvidia GeForce GTX 650 2gb
Microsoft® Windows 10 (64-bit)

Thanks Ed!!!! I will check these out!!!

Have a GREAT rest of your Sunday!!

Hi again Ed (and community),

Well, My machine specs out just fine, and I tried changing the format, but no go. Any other thoughts??

Much appreciated!

John

Quote Every Template that I download, seems to download and install just fine, but the templates NEVER show up in my media center or anywhere else.

Open the media room for the type of templates first. Click on Downloaded. You should see it.

Hi there Tom,

I tried that and it is blank.

Hi John -

I'm not sure whether it may be anythng to do with the fact that PDR is installed on your "internal data drive", and nor am I suggesting it is.

The first thing I'd check is the standard file paths assigned to DZ template installations... if you look in C:\Users\Public\CyberLink you'll find a number of sub-folders name "Downloaded xxxxxxxx". Are those folders populated?

Cheers - Tony
Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

Hi Tony! :

Thank you for your help!

I see 7 folders that have the word Download as part of the name, and one that says Power Direct. Of the folders that have the word Download in the name, 3 of the folders contain items.

I don't see the wedding tempate listed in any of those 3 folders, and that is the only thing I have attempted to download since I upgraded to PowerDirector 15.

Cheers back!!

John

Hi again,

Well, it does appear that the problem was me trying to install PD on the data drive. Is it a big deal to unistall it from the datas drive and install it on the C drive? Can I just copy the folder from the D drive to the C drive? Ugh...I wish I had just done it the way I did it with the previous versions.

Thanks....

John -

If you've detrmined that that is the problem, uninstalling and reinstalling shouldn't be too much of a hassle. I'd use a dedicated uninstaller like Revo, to remove registry entries, but some forum members would disagree.

Definitely don't try copying folders - too prone to error & messed up installation (if at all).

Cheers - Tony
Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

Thanks so much Tony!!

UGH!!!! Well, I COMPLETELY removed PD from my system and reinstalled it onto the system (C) drive. Ran all the updates and tried downloading the templates again. Still...none will show up uder the dowloaded area (or anywhere else). I am so frustrated...and other ideas friends?

Thanks!