In response to your issue we would like to inform you that PowerDVD 8 Ultra does not support the DTS-HD due to the industries lack of common secure audio path technology, all protected audio content (eg. DVD-Audio, Blu-ray Disc) will force audio to be down-sampled to 48 kHz/16 bit output resolution. If operating system, audio driver cannot provide the security audio path, due to the AACS rule, the software player cannot output DTS-HD or other HD audio stream.
Are these people actually serious, an audio format it specifically states it supports on both its website and the splash screen of the software is not ACTUALLY supported.
Either the tech support guys ARE as useless as I think they are, or Cyberlink are totally misselling their software.