I've had the burning problem before, but advice to remove chapters, then produce, then add the chapters back THEN burn was helpful and I was successful. However, in trying to edit a new video (originally from VHS tape), the program began freezing. When I went to Task Manager, it would say Power Director "wasn't responding". Oftentimes, after a LONG wait, it would kick back in, but editing moves that should have taken 5 seconds were taking 5 minutes. I finally finished editing, produced the movie without chapters, then went back added chapters and tried to burn to a DVD (as I had with my first tape to DVD). Either the burning process took hours and hours and finally stopped or I immediately got an "Error code 0" message. I see that another user had the same error code. This software is very, very frustrating. Writing to support has been no help. I removed the program as they instructed and redownloaded PD6. No help. last year, I paid the money for "phone support" and it was a complete waste. I'm not stupid, but also not a techie. Can someone please help? I'm trying to edit and convert very precious family tapes and it's been an awful and very frustrating experience. PLEASE HELP!!!