Dolby Digital 5.1 no longer supported in PowerDirector Ultra 7.0???

Angel

Newbie Joined: Jan 04, 2009 22:16 Messages: 4 Offline

Solved by

Jan 22, 2009 17:07

Hello fellow PD users,

I am using PD 7.0 Ultra with AVCHD files recorded in Dolby Digital 5.1 from my Sony camcorder. After recently updating my product with the latest patch "build 2429a", I am now getting a pop-up error message that says Dolby Digital 5.1 is not supported in my current version and that I need to upgrade my product. When I click on the link provided by the pop-up it says server error or something like that. This was not the case before this update. According to the features and specifications for this product, Dolby Digital 5.1 is supported. Plus, what upgrade is there? I thought Ultra was the highest you can get? Anybody have this happening to them? I also sent an inquiry to technical support to see what they would say.

RobertJ/OZ

Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

Jan 22, 2009 17:42

Hi Angel,

At what point in your project are you getting the error message, PD7 build 2429a supports Dolby Digital 5.1 when creating an AVC.MPEG4 file or MPEG2 file

Robert

This message was edited 2 times. Last update was at Jan 22. 2009 17:45

Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

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Angel

Newbie Joined: Jan 04, 2009 22:16 Messages: 4 Offline

Jan 22, 2009 18:07

Hi Robert,

I get the error the moment I import either an AVC.MPEG4 file or MPEG2 file. To double check this issue. I uninstalled PD 7 and reinstalled it with the original install file I downloaded from Cyberlink. Which does not contain the build 2429a patch. Sure enough it works with no issues. That is the workaround I am using at the moment.

- Angel

RobertJ/OZ

Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

Jan 22, 2009 18:24

hi Angel,

To be honest I have not tried importing files recorded in Dolby Digital 5.1.

The program is supposed to support it, so it's possible that you have found a bug, you need other PD7 users to confirm the issue.

Send in a report to Technical support

Robert Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

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Angel

Newbie Joined: Jan 04, 2009 22:16 Messages: 4 Offline

Jan 22, 2009 18:29

Hi Robert,

Thanks for your help. I have already submitted a report to technical support. Hopefully they will have some sort of answer.

- Angel

pjc

Senior Member Location: Aus Joined: Sep 12, 2008 03:48 Messages: 262 Offline

Jan 23, 2009 01:37

Hi Angel,

I can confirm that I have no problem importing AVCHD or Mpeg2 files with 5.1 DD audio.

Keyan

Newbie Joined: Jan 16, 2009 09:09 Messages: 38 Offline

Jan 23, 2009 13:23

I also do not have a problem importing AVCHD files with DD 5.1

Are you sure your patch file is for the Ultra version? (not sure if they are different or not), I might try re-downloading the patch anyway...

Angel

Newbie Joined: Jan 04, 2009 22:16 Messages: 4 Offline

Jan 23, 2009 15:02

Hello fellow members,

I have resolved my problem! I first started by reinstalling the whole program from the original file I received from cyberlink when purchased online. I think it was ver 2227c. I tested the importing and it worked fine. I then went ahead and downloaded the latest patch which is ver 2429a and installed it. Previously, this is the patch that created the problems for me but, all importing of DD 5.1 files seem to be working now.

The only difference between this install and my initial install, is that Cyberlink had released a patch between these 2 versions. Not sure what version that was. I installed that patch when the program notified me that a new patch was available. I had also downloaded some themes from cyberlink and installed those. So ver 2429a had not been applied to a vanilla ver 2227c, it had been applied to whatever version they released in the middle plus my installation of additional themes. I am thinking something didn't patch so smoothly between these two versions. Eitherway, I will let technical support know of my findings and I would like to thank all of you for providing feedback. Thanks!

** PS: Keyan, thanks for the suggestion, I had already tried reapplying the patch twice with a fresh download from cyberlink. It made no difference.

- Angel