Can't reach tech support by your website

bjtap

Newbie Joined: Jan 19, 2009 23:35 Messages: 8 Offline

Solved by

Jan 19, 2009 23:48

I have a catch 22 problem with PowerDirector7_2429a in which I need to reinstall my download to take care of a cannot launch PhotoNow! please reinstall PhotoNow! When I try to uninstall (because I am not allowed to reinstall unless I uninstall) all I get is a message saying install failed... this with Cyberlinks uninstall and windows uninstall.

I tried to submit this to tech support on their web site and when I use the drop down selector for Software Version I get no choices. Only the "Please select product version" choice.

So now I have a program I cannot repair, install, uninstall and can't get onto tech support because their web page won't allow me to select a version and therefore will not accept my question/problem.

Barry

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jan 20, 2009 09:03

Barry, Please try again on a different PC - looks to me your firewall is blocking page tracking.

The website works fine - it's more likely to be your PC set up.

Dafydd

bjtap

Newbie Joined: Jan 19, 2009 23:35 Messages: 8 Offline

Jan 20, 2009 20:14

Dafydd,
I would accept that conclusion except I did turn off my firewall, stopped my antivirus and other drop down menus did work... drop down menus on the same page and different pages. I was able to select the program I needed help with but not the version... not the version no matter what program I selected.
Barry

Roger

Newbie Location: Sydney, Australia Joined: Sep 29, 2008 09:03 Messages: 29 Offline

Jan 21, 2009 06:04

Barry,
I had a similar problem when contacting Support recently. When I selected Power Director as a Product the next drop-down locked on "Please select a version". I found that if I selected another product, say Power DVD, I could select a version. This seemed to "unlock" the drop-down and I could then select Power Director and the version drop-down allowed me to select the version.
I have no idea why it does this, but then PD7 never ceases to amaze us.
Good luck.
Roger.

babindia

Senior Contributor Location: India Joined: Aug 16, 2007 06:11 Messages: 884 Offline

Jan 24, 2009 02:36

CL support leaves a lot to be desired . This has been pointed out on many video review forums and, posts in this forum speaks volumes of abysmal tech support.
PC specs :
OS Windows 10.0 Pro
MB - AS rock Z77 extreme 11
Intel 3770K @ 4.0 Ghz OC
Gskill 32 GB RAM 1800 Mhz
6 TB HDD, SSD bootable
nVidia ASUS GTX 660 Ti
BenQ 22" LCD monitor 1920x1080