No main menu navigation buttons display in 24Hz mode "Samsara" Blu-Ray

Paul_M

Newbie Joined: May 16, 2017 10:34 Messages: 12 Offline

Solved by

May 16, 2017 12:40

I noticed bug, when auto refresh rate switch TV to 24Hz/24p then there is not proper displaying main menu buttons in "Samsara" movie Blu-Ray.

When PDVD17 do not change refresh rate to 24p and displaying at 60Hz then main menu is work fine.

Also add Auto Refresh Rate options to enable and disable in Settings, also auto refresh rate should work from begining when I hit Play button not when detected this framerate same like in Arcsoft TMT.

Please fix this.

Thank You.

This message was edited 2 times. Last update was at Sep 02. 2017 10:29

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

May 23, 2017 06:58

Hi Paul_M,

I'd suggest you to update your VGA driver. If it does not help so please contact our technical support under: http://www.cyberlink.com/support/contact-support.jsp

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Paul_M

Newbie Joined: May 16, 2017 10:34 Messages: 12 Offline

Aug 29, 2017 06:46

Quote Hi Paul_M,

I'd suggest you to update your VGA driver. If it does not help so please contact our technical support under: http://www.cyberlink.com/support/contact-support.jsp

Greetings
Hicham

It's not a driver

it's a bug!, I tested this on two computers, one with Nvidia GPU, second with Intel iGPU both latest drivers, same bug, no menu displaying on Samsara Blu-Ray (german version) movie.

Menu is but no displaying menu buttons.

This bug is cause by autoswitch to 24p display I can tell you. What is wrong with this software is how it change to 24p, do this too long and only when detect 24p video, thats cause the problem what I noticed, when I disable autoswitch to 24p then menu is displaying fine.

For example other software like TMT6 work without any problems, display menu correctly, autoswitch to 24p also work, and autoswitching work different compare to PDVD, switch to 24p imediatlly when I hit PLAY button.

You definetliy should focus on better autoswitching to 24p, also I think you should add option to on/off this in playback options.

Also what I noticed as I remeber, autoswtich to 24p do not work anymore if bitstream to AVR is, so for me it's useless software.

So please focus on this and fix this player. Thank you.

This message was edited 7 times. Last update was at Aug 29. 2017 06:57

Paul_M

Newbie Joined: May 16, 2017 10:34 Messages: 12 Offline

Oct 01, 2017 13:05

New latest update 1808.60 and still nothing was fixed, what are you doing Cyberlink !! why do you not fix bugs.

This message was edited 1 time. Last update was at Oct 01. 2017 13:06

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Oct 26, 2017 06:24

Hi Paul_M,

Unfortunatelly we can't reproduce this on our side. Does this issue occur only with "Samsara" BD?
Could you provide us your hardeware information:
PC: Dxdiag (just tip dxdiag in the windows search bar, and save the result as a text)
TV: (Model, SR..)

Thank you
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Nov 08, 2017 12:34

Hi Paul_M,

Are you playing the bluray disc directly from the BD-drive?

Greetings,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp