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PowerDVD17 Pro won't play Blu Ray movies
Marc57 [Avatar]
Newbie Location: Washington state Joined: May 16, 2008 03:14 Messages: 7 Offline
[Post New] May 15, 2017 00:54
Hello,

So far buying this software has been completely unsatisfying. I've tried one each 2017 and 2015 blue ray movies and they will not play!

This is a new computer (with parts accumulated over past year plus) with a fresh install of Windows. Some details:


  • DVD: Asus 16x BW-16D1HT

  • CPU: AMD FX 8320 with 32 GB RAM

  • GPU: Radeon R9 390X with 8 GB GDDR5

  • OS: Windows 7 Professional 64 Bit SP 1 - all updates applied today before retrying Blu Ray playback.


Interestingly, when CyberLink PowerDVD 17 Pro was finishing installation, Windows 7 displayed a warning that this software did NOT have a valid Certificate! Not sure where to find this given that 99.9% of this web site is designed to sell sell sell all their products. Finding this part of their web site almost feels like an afterthought.

All I want is for this to work! If this is supposed to be the premier Blu Ray playback experiene then why won't it work? I get nothing! I click on the play icon and it tries for a while and returns without any warning codes or messages of any kind.

If anyone has solved the problem themselves, or had a positive response from CyberLink that solved their problem, I would greatly appreciate a response.

Thank you.

Marc
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] May 15, 2017 12:02
Hi Marc57,

Please try this:


  • Make sure that you are logged in to your computer with an Administrator user account.

  • Please temporarily disable anti-virus/ Firewall software, programs that scan or manage disk activity. These programs may conflict with the activation process.Please ensure you install and activate the full program build of CyberLink product first, before you install the patch.

  • Please double check that the serial number you entered is correct.

  • Instead of pasting a serial number using your mouse. Try to type your serial number inmanually in the activation dialog box.


Best regards
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
triffid
Member Location: Prague, the heart of Europe Joined: Feb 04, 2017 06:33 Messages: 146 Offline
[Post New] May 15, 2017 13:41
Are you sure you are using a legal version of PowerDVD, not a pirated copy?

Disable Windows Firewall temporarily and try again. Maybe PDVD needs an access to internet.



... .
FOR THE LIST OF ULTRA HD BLU-RAY COMPATIBLE MOTHERBOARDS CLICK HERE
My hardware: Aorus Z270X Gaming 8 motherboard + i7 7700 CPU + Pioneer BDR-S11J-BK
Marc57 [Avatar]
Newbie Location: Washington state Joined: May 16, 2008 03:14 Messages: 7 Offline
[Post New] May 15, 2017 22:09
Quote Are you sure you are using a legal version of PowerDVD, not a pirated copy?

Disable Windows Firewall temporarily and try again. Maybe PDVD needs an access to internet.
...




First sentence above, third word "buying" as in I bought a legal copy directly from PowerDVD's website.

As for needing an internet connection... of course it does for activation, sigh.
Marc57 [Avatar]
Newbie Location: Washington state Joined: May 16, 2008 03:14 Messages: 7 Offline
[Post New] May 15, 2017 22:12
Quote Hi Marc57,

Please try this:


  • Make sure that you are logged in to your computer with an Administrator user account.

  • Please temporarily disable anti-virus/ Firewall software, programs that scan or manage disk activity. These programs may conflict with the activation process.Please ensure you install and activate the full program build of CyberLink product first, before you install the patch.

  • Please double check that the serial number you entered is correct.

  • Instead of pasting a serial number using your mouse. Try to type your serial number inmanually in the activation dialog box.


Best regards
Hicham


McAfee Internet Security was probably blocking PDVD. But oddly enough I couldn't even launch McAfee. Probably a conflict with a Windows security update of which there were nearly 200 after the fresh Win 7 Pro installation. So I've removed McAfee completely.

So how do I resume Activation of PowerDVD 17 Pro?

Thanks!

Marc
Marc57 [Avatar]
Newbie Location: Washington state Joined: May 16, 2008 03:14 Messages: 7 Offline
[Post New] May 15, 2017 22:43
Quote Hi Marc57,

Please try this:


  • Make sure that you are logged in to your computer with an Administrator user account.

  • Please temporarily disable anti-virus/ Firewall software, programs that scan or manage disk activity. These programs may conflict with the activation process.Please ensure you install and activate the full program build of CyberLink product first, before you install the patch.

  • Please double check that the serial number you entered is correct.

  • Instead of pasting a serial number using your mouse. Try to type your serial number inmanually in the activation dialog box.


Best regards
Hicham


Hi Hicham,

I removed McAfee completely, and disabled Windows 7 Pro Firewall, then launched PDVD as Administrator and ran it with a Blu Ray movie in DVD player/writer. A regular DVD will run! But Blu Ray movies will not run!

I thought I read that just launching and running PDVD for one time with Internet connection would complete the Activation process. If so, it didn't work for me!

What else do I need to do? Since my original Activation attempt last night accepted my Serial Number, I should think that part was okay. What else? So far, I'm out $80 USD for a legal download directly from PDVD which is not working... very frustrating.

Marc
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] May 16, 2017 06:45
Hi Marc57,

Please first before doing anything, uninstall PowerDVD without keeping the personal settings.
Then restart your PC and update your OS.
Then restart your PC and deactivate all antivirus software you have.
Now you can install PDVD, but remember if you are asked to keep the settings, so please don't. Make sure your PC is connected to the internet and activate PowerDVD.

BTW, are you facing this issue with ALL your BDs or only with some of them?

Greetings
Hicham

This message was edited 1 time. Last update was at May 16. 2017 06:47

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Marc57 [Avatar]
Newbie Location: Washington state Joined: May 16, 2008 03:14 Messages: 7 Offline
[Post New] May 17, 2017 01:01
Quote Hi Marc57,

Please first before doing anything, uninstall PowerDVD without keeping the personal settings.
Then restart your PC and update your OS.
Then restart your PC and deactivate all antivirus software you have.
Now you can install PDVD, but remember if you are asked to keep the settings, so please don't. Make sure your PC is connected to the internet and activate PowerDVD.

BTW, are you facing this issue with ALL your BDs or only with some of them?

Greetings
Hicham


Hicham,

That was what I needed, it worked, thank you! Oh and yes, none of my Blu Rays would play before today. But interestingly, regular DVDs (non-Blue Ray) would play without activation apparently. It works now though. Thanks again.

Marc

This message was edited 1 time. Last update was at May 17. 2017 01:04

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