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TrueTheater Enhancements beyond Full HD (1080p)
CyberlinkFANUser [Avatar]
Newbie Joined: Oct 26, 2015 22:27 Messages: 15 Offline
[Post New] Apr 29, 2017 19:59
My Cyberlink PowerDVD17 Ultra does not allow me to use TrueTheater Enhancements on a video that is 1440p and beyond.

My Specs:

Intel Core i3 3210 @ 3.20 GHz

nVidia GeForce 9500 GT

8 GB of DDR3 RAM @1600 MHz
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] May 01, 2017 08:34
Hi CyberlinkFANUser,

Can you share this video with us? Thank you.

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
CyberlinkFANUser [Avatar]
Newbie Joined: Oct 26, 2015 22:27 Messages: 15 Offline
[Post New] May 02, 2017 10:50
Quote Hi CyberlinkFANUser,

Can you share this video with us? Thank you.

Greetings
Hicham


Any video that has a resolution beyond HD (1080p) in any video format. I pressed the TrueTheater logo and cannot enable TrueTheather it is not enabled

This message was edited 1 time. Last update was at May 02. 2017 10:52

stevek
Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
[Post New] May 02, 2017 11:44
Quote
Quote Hi CyberlinkFANUser,

Can you share this video with us? Thank you.

Greetings
Hicham


Any video that has a resolution beyond HD (1080p) in any video format. I pressed the TrueTheater logo and cannot enable TrueTheather it is not enabled





Did you select the Smart enhancements (which works) or the individual enhancements which are not availablke?

This message was edited 1 time. Last update was at May 02. 2017 11:44

.
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
CyberlinkFANUser [Avatar]
Newbie Joined: Oct 26, 2015 22:27 Messages: 15 Offline
[Post New] May 02, 2017 20:08
Here is my proof

https://drive.google.com/file/d/0B9AH0a-EGBzTUm5qMzNsaTVMM2s/view?usp=sharinghttps://drive.google.com/file/d/0B9AH0a-EGBzTT2pjdkVVN2ZrWUE/view?usp=sharinghttps://drive.google.com/file/d/0B9AH0a-EGBzTMzJoajdVZ1paNzg/view?usp=sharing

https://drive.google.com/open?id=0B9AH0a-EGBzTMzJoajdVZ1paNzg

https://drive.google.com/open?id=0B9AH0a-EGBzTT2pjdkVVN2ZrWUE
[Thumb - Screenshot (3).png]
 Filename
Screenshot (3).png
[Disk]
 Description
 Filesize
146 Kbytes
 Downloaded:
45 time(s)
[Thumb - Screenshot (4).png]
 Filename
Screenshot (4).png
[Disk]
 Description
 Filesize
154 Kbytes
 Downloaded:
46 time(s)
[Thumb - Screenshot (5).png]
 Filename
Screenshot (5).png
[Disk]
 Description
 Filesize
106 Kbytes
 Downloaded:
45 time(s)

This message was edited 2 times. Last update was at May 02. 2017 20:20

CyberlinkFANUser [Avatar]
Newbie Joined: Oct 26, 2015 22:27 Messages: 15 Offline
[Post New] May 02, 2017 20:15
Quote
Quote
Quote Hi CyberlinkFANUser,

Can you share this video with us? Thank you.

Greetings
Hicham


Any video that has a resolution beyond HD (1080p) in any video format. I pressed the TrueTheater logo and cannot enable TrueTheather it is not enabled





Did you select the Smart enhancements (which works) or the individual enhancements which are not availablke?


Sir, no matter how i turned my truetheater, smart or advance it is still no available

It is probably in my specs my CPU is at 80%, 75% on PowerDVD 17 while playing 4K Video (3840 x 2160p @ 50 Mbps average)

This message was edited 1 time. Last update was at May 02. 2017 20:19

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] May 03, 2017 06:00
Hi CyberlinkFANUser,

I could reproduce this, but ONLY with one file, and it was fixed by switching between smart and advanced Enhancement.

I think it can be due to your specs, but you can contact the customer support under: https://membership.cyberlink.com/prog/member/sign-in.do?lang=ENU

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
CyberlinkFANUser [Avatar]
Newbie Joined: Oct 26, 2015 22:27 Messages: 15 Offline
[Post New] May 03, 2017 08:10
Quote Hi CyberlinkFANUser,

I could reproduce this, but ONLY with one file, and it was fixed by switching between smart and advanced Enhancement.

I think it can be due to your specs, but you can contact the customer support under: https://membership.cyberlink.com/prog/member/sign-in.do?lang=ENU

Greetings
Hicham


Sir, this works when i converted the video clip with MediaEspresso 7.5 with TrueTheater HD enabled with same video specs.

But when playing other video without truetheater enhancement converted with MediaEspresso 7.5, it appears that it cannot be turned on or showing not available
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] May 04, 2017 04:34
Hi CyberlinkFANUser,

I suggest you to contact the customer support in this case.

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Bryanz786 [Avatar]
Newbie Joined: May 07, 2017 20:11 Messages: 14 Offline
[Post New] May 07, 2017 20:26
HDR enhancement is NOT available for any file resolution above 1080p.
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