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Is there a way to test a project for errors that might cause the freezing?
EnvisionDesign [Avatar]
Newbie Joined: Mar 23, 2017 14:26 Messages: 14 Offline
[Post New] Mar 23, 2017 21:31
Been having the occasional issue when producing a project to say mp4 or direct to YouTube it freezes the whole computer. I then have to power down the computer because nothing works. Nothing shows in the Event Log either.

The % at which it fails with some projects was always at one spot, but with my current one it changes. 23%, then 21%, then 30% and just a few minutes ago 8%. I upgraded from 13 to 15 and tried again but same result. I've tried removing transitions, putting them back in, etc to see if that had any effect and maybe it did, but it still freezes so it clearly wasn't the solution.

I used the same video clips to create an Instagram friendly file (under 1 minute) and it produced just fine.

So, my question is, "Is there a way to test a project for errors that might cause the freezing?"

I have made a bunch of videos (produced and directly uploaded to YouTube) over the past year or two and mostly have no problem at all, but sometimes I get this freezing problem.

I could start over (make a new project, import, edit, etc), but it would be sure nice if there was some kind of diag/repair process to ascertain WHY this would happen on one project and not the others.

Is it too many transitions or too many splits in a specific file (IE: I might film for 20 minutes and cut it up into a dozen pieces), etc.

This message was edited 1 time. Last update was at Mar 23. 2017 21:31

tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
[Post New] Mar 23, 2017 22:04
If you are producing to mp4 then you can uncheck the Use fast rendering technology and see if it helps.
EnvisionDesign [Avatar]
Newbie Joined: Mar 23, 2017 14:26 Messages: 14 Offline
[Post New] Mar 23, 2017 23:38
Quote If you are producing to mp4 then you can uncheck the Use fast rendering technology and see if it helps.




I will look into that. Why/how would that fail on one file but not on the others. EG: I probably rendered 30 videos with no problem over the course of last summer....why would this one fail (same basic settings for all files).



EDIT: I just looked and I already have it unchecked.

This message was edited 1 time. Last update was at Mar 23. 2017 23:45

Longedge [Avatar]
Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline
[Post New] Mar 24, 2017 04:40
Is your computer running Windows10? It may be relevant to look at this post.
EnvisionDesign [Avatar]
Newbie Joined: Mar 23, 2017 14:26 Messages: 14 Offline
[Post New] Mar 24, 2017 09:25
Quote Is your computer running Windows10? It may be relevant to look at this post.




I'll look into that. Not sure why that would effect 1 project and not the other. That's what's so frustrating. If PD didn't run or always failed that would be one thing, but when it's just this project that means, I assume, something wrong within this project (something PD doesn't like), but there appears no way to find that out.
EnvisionDesign [Avatar]
Newbie Joined: Mar 23, 2017 14:26 Messages: 14 Offline
[Post New] Mar 27, 2017 22:26
Quote Is your computer running Windows10? It may be relevant to look at this post.


Ran that, but no change
Longedge [Avatar]
Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline
[Post New] Mar 28, 2017 03:36
I would try again and the next time you get this problem note at what point the freeze happens. When you've re-booted open the project again and look at what you have got at that point on the timeline, perhaps a transition or a title that you use often.

Just to be clear, were you saying this only happens if you produce to an MP4. If so, is that using a specific profile, does the default profile work OK?

Just offhand I can't think of anything else to look at but for the moment it would be a good idea for you to post your dxdiag output as that might give some clue.
EnvisionDesign [Avatar]
Newbie Joined: Mar 23, 2017 14:26 Messages: 14 Offline
[Post New] Mar 28, 2017 09:54
Quote I would try again and the next time you get this problem note at what point the freeze happens. When you've re-booted open the project again and look at what you have got at that point on the timeline, perhaps a transition or a title that you use often.

Just to be clear, were you saying this only happens if you produce to an MP4. If so, is that using a specific profile, does the default profile work OK?

Just offhand I can't think of anything else to look at but for the moment it would be a good idea for you to post your dxdiag output as that might give some clue.


I've been testing a file with no transitions nor titles (it's one clip from my action camera, nothing else added). I've tried mp4 and wmv, still freezes. My last test (2min 30 sec clip) froze at 100%
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