There might be a bad or corrupt video file in which the shadow files need to be generated. Try this: Open PD14. Go to Preferences and disable shadow files. Load your project.

Let us know if this stop the crashing for now.

Quote There might be a bad or corrupt video file in which the shadow files need to be generated. Try this: Open PD14. Go to Preferences and disable shadow files. Load your project.

Let us know if this stop the crashing for now.

thanks for your reply. Unfortunately it does not make any difference. I get the "pdhanumansvr.exe has stopped working " as soon as I open the software. As soon as I try to import a video file I get the "pdr.exe has stopped working " error

Quote

Quote There might be a bad or corrupt video file in which the shadow files need to be generated. Try this: Open PD14. Go to Preferences and disable shadow files. Load your project.

Let us know if this stop the crashing for now.

thanks for your reply. Unfortunately it does not make any difference. I get the "pdhanumansvr.exe has stopped working " as soon as I open the software. As soon as I try to import a video file I get the "pdr.exe has stopped working " error

i have found that if I reboot the notebook the pdhanumansvr error disappeared but the software still crashes when importing a file

If you are able to open PDR without a crash, then before you do anything else, check your preferences, if "Enable HD video processing (shadow files)" is enabled try switching it off and see if that helps.

Quote If you are able to open PDR without a crash, then before you do anything else, check your preferences, if "Enable HD video processing (shadow files)" is enabled try switching it off and see if that helps.

many thanks for the reply. I have tried that and it does eliminate the pdhanumansvr.exe error but unfortunately the software still crashes withe pdr.exe has stopped working error either when importing video files or when starting to produce the final video file

Quote I have tried that and it does eliminate the pdhanumansvr.exe error but unfortunately the software still crashes withe pdr.exe has stopped working error either when importing video files or when starting to produce the final video file

Ah... in that case posting your dxdiag output would be a good starting point.

Quote

Quote I have tried that and it does eliminate the pdhanumansvr.exe error but unfortunately the software still crashes withe pdr.exe has stopped working error either when importing video files or when starting to produce the final video file

Ah... in that case posting your dxdiag output would be a good starting point.

dxdiag file attached

My best guess is that you appear to have a problem of some sort with your installation of directx. It might be worth looking at THIS Microsoft answers article.

I think the dll that is causing most of the crashes is a system file so you could also try running the system file checker. I always do it in safe mode then at the command prompt type in - sfc /scannow

Quote My best guess is that you appear to have a problem of some sort with your installation of directx. It might be worth looking at THIS Microsoft answers article.

I think the dll that is causing most of the crashes is a system file so you could also try running the system file checker. I always do it in safe mode then at the command prompt type in - sfc /scannow

Many thanks for the answer. Unfortunately, neither has worked. Still crashing as before so any further suggestions will be helpful

May I ask what version and build of PD you are using, and what is the file type(s) that you keep trying to import? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote May I ask what version and build of PD you are using, and what is the file type(s) that you keep trying to import?

Power director 24 ultra build 14.0.2820.0



MANY THANKS

Hello I'm using the CyberLink PowerDirector 18 ultimate I'm getting this error when I click okay it just doesn't want to run

I included the error that I'm getting here is my spec's of my PC


Operating System: Windows 10 Pro 64-bit
Processor: AMD FX 9590 Eight-Core Processor (8 CPUs), ~4.70GHz
Headset (Razer Kraken Tournament Edition)
Mouse: Logitech Marble Mouse
Mouse: Perixx w/ Scroll Wheel
Saitek x52 Flight control system
Keyboard: Razer Back Lite Keyboard
CORSAIR Vengeance 16 GB Of Ram
XBOX 1 Controller
Elgato Gaming Capture Card
GPU: NVIDIA GTX 1060 6GB
Direct X Ver.: DirectX 12


and I recently reinstalled my Windows 10 64 bit

I hope you all can solve the issue I'm getting!

There are some odd program crashes shown at the end of the DxDiag results. I don't know if they might be left over from your previous Win10 installation, but if they happened since you reinstalled then it looks like the installation didn't work correctly.

I suggest running the two commands in this post to see if there are any easily-repairable issues.

If they aren't able to solve the issue with PD, the next options are to uninstall PD18 and install it as an Administrator; then contact CL tech support if that didn't work.

The ultimate answer would be to do another full Win10 reinstall using different installation media.

Your current version of Windows (1903) is from April 2019 and there have been 4 significant upgrades since then. In fact MS no longer supports that version since its end of support was Dec 2020, so I would recommend downloading the latest ISO from Microsoft and starting over with a clean slate.

Quote There are some odd program crashes shown at the end of the DxDiag results. I don't know if they might be left over from your previous Win10 installation, but if they happened since you reinstalled then it looks like the installation didn't work correctly.

I suggest running the two commands in this post to see if there are any easily-repairable issues.

If they aren't able to solve the issue with PD, the next options are to uninstall PD18 and install it as an Administrator; then contact CL tech support if that didn't work.

The ultimate answer would be to do another full Win10 reinstall using different installation media.

Your current version of Windows (1903) is from April 2019 and there have been 4 significant upgrades since then. In fact MS no longer supports that version since its end of support was Dec 2020, so I would recommend downloading the latest ISO from Microsoft and starting over with a clean slate.

Thank you I will try after thing you said