Quote I am new to using PD14. I am trying to send a video to a tech support group that cannot recieve large file attachments. The total video time is 1 minute 35 seconds. The file size is over 3M. I would love to know what I am doing wrong. I know there are specs I need to communicate to get help, but really do not know what is needed.

Hi ThamesG

Welcome to the forum.

If you are having problems reaching tech support, why don't you ask your question here? There are many people with different levels of experience, all of whom would be willing to help you.

However, I would suggest you start another thread with you question.

Robert Panny TM10, GH2, GH4,

ThamesG,

What file type is your video? For 1 minute 35 seconds, a HQ MPEG2 should(I expect) weigh in at a heck-of-a-lot less than 3 megabytes(if that's what you mean by 3M). You have AVI(monstrously huge file size), MPEG2, WMV(stop me if I'm getting warm here), QuickTime, H.264 AVC, H.265 HEVC or X AVC S, Under H.264 AVC you have further options, M2TS, MP4 or MKV, Under H.265 HEVC you have the same choices and under X AVC S, you're stuck with MP4. So one of these options will cut your file size down, it's just a matter of trial and error to see which file type is going to do the job.... In other words, "suck 'em and see!" Even before you begin to render, clicking on each option should tell you how big the estimated file size will be. Just avoid AVI! Last time I tried rendering a short piece in AVI it ended up as a whopping 8+gigabytes for a little over 1 minute, 45 seconds....Ouch!

Quote ThamesG,

What file type is your video? For 1 minute 35 seconds, a HQ MPEG2 should(I expect) weigh in at a heck-of-a-lot less than 3 megabytes(if that's what you mean by 3M). You have AVI(monstrously huge file size), MPEG2, WMV(stop me if I'm getting warm here), QuickTime, H.264 AVC, H.265 HEVC or X AVC S, Under H.264 AVC you have further options, M2TS, MP4 or MKV, Under H.265 HEVC you have the same choices and under X AVC S, you're stuck with MP4. So one of these options will cut your file size down, it's just a matter of trial and error to see which file type is going to do the job.... In other words, "suck 'em and see!" Even before you begin to render, clicking on each option should tell you how big the estimated file size will be. Just avoid AVI! Last time I tried rendering a short piece in AVI it ended up as a whopping 8+gigabytes for a little over 1 minute, 45 seconds....Ouch!

Hi Neil and ThamesG

I suggested floating the question on the forum because I recently became aware of how difficult it is to upload video to the web. All I wanted to do was upload 4 small clips from my Dropbox to the forum. I have fairly fast broadband, but the estimated upload time was over 5 hours for 1.57gb. It's probably better if you have fibre speeds, but I haven't so....

Neil, you know that the vast majority of problems can be sorted out by the forum members, and all I am suggesting is that ThamesG try down this avenue if he fails with the video upload.

A further point is that this is ThamesG's first post so he/she may not be aware of the expertise available here.

Robert Panny TM10, GH2, GH4,

Quote I am new to using PD14. I am trying to send a video to a tech support group that cannot recieve large file attachments. The total video time is 1 minute 35 seconds. The file size is over 3M. I would love to know what I am doing wrong. I know there are specs I need to communicate to get help, but really do not know what is needed.

The suggestions I made in my reply gave you a list of various file types to try in order to produce your clip of 1 minute, 35 seconds and keep the file size down to a managable limit. I was not setting out to confuse you, as you are new to this forum, I just wanted to make you aware of the various methods to produce or, in another word, render your video. Again I state the one to avoid is AVI as it will result in a massive, unmanagable file size and totally unusable for your purpose. As for the rest of the options, it's just a matter of trial and error to find what suits you best.

Once again I've had to make a second or even third attempt to post this reply due to sluggishness of the internet and posts taking inordinately far too long to save.