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Problems viewing a movie
paniyo [Avatar]
Newbie Joined: Jan 29, 2016 14:12 Messages: 4 Offline
[Post New]
I just bought powerdvd 16To be able to watch bluray 4k ultra HD movies.But I realize that you still can not.I try to play an mkv file.Movie Info.When I give him play I get a posterSaying "I have to connect to the internet to activate some components to play the video"

What can this be











imag

This message was edited 1 time. Last update was at Jan 19. 2017 13:09

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Hi Paniyo,

Please read this:

https://www.cyberlink.com/support/product-faq-content.do?id=18959&prodId=1&prodVerId=-1&CategoryId=-1&keyword=4k%20ultra%20HD

Greetings

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
paniyo [Avatar]
Newbie Joined: Jan 29, 2016 14:12 Messages: 4 Offline
[Post New]
[quotePostId = 268046] Hola Paniyo,

por favor lea este:

https://www.cyberlink.com/support/product-faq-content.do?id=18959&prodId=1&prodVerId=-1&CategoryId=-1&keyword=4k%20ultra%20HD

Saludos

Hicham [/ quotePostId]



Hi.My team

Processor: Intel Core i7-6700HQGraphics

card: Nvidia GeForce GTX 1080

I do not think that problem about itdo not?.



Little help...........!!!
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Hi Paniyo,

Whitch PowerDVD 16 version do you have?

In order to get that, please click on the top at the left side on the wording "PowerDVD".

Greetings

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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