COMPUTER CRASH destroys original file and Cyberlink upgrade

kjscpa

Newbie Joined: Jul 09, 2016 23:43 Messages: 1 Offline

Solved by

Jan 16, 2017 21:57

Friends,

I have used powerdirector for almost 10 years to make videos for our Church. No matter, each year I have upgraded it seems. This year after recording video I upgraded with a Upgrade to PowerDirector 14 Ultimate from v.11-13. I purchased it from within the version 11 program. Straightforward enough.

My hard drive dies. I lose the program files and all I have is a page of product keys from the v14 upgrade.

Logged into Cyberlink and they have my key and me registered still with v.11 (didn't finish the registration process).

PROBLEM-- my new pc has no PowerDirector at all, I log onto Cyberlink and find my v.11 product key, but I have not PowerDirector 11 Ultimate program to install. I thought of installing the trial and inserting my keys, but the trial for v.11 is not there.

Great if I get v.11 back, but I had started working with v.14 on my new file before I lost the hard drive.

Ideally, I reinstall v.11, then find the upgrade programs too... because I have keys for them too.

Thanks for any advice.

Ken

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Jan 17, 2017 01:32

Hi Ken,

Just get in contact with customer service and they should give you the download links to all your software. Just make sure you have your order numbers or the email address you purchased the software with from the CyberLink Store:

https://membership.cyberlink.com/support/customer-services.do

https://www.cyberlink.com/support/service/free-voice-support.jsp

FYI, trial versions of software cannot be activated.

David

Eugen157

Senior Contributor Location: Palm Springs area, So.CA Joined: Dec 10, 2012 13:57 Messages: 662 Offline

Jan 18, 2017 23:14

Free software like AOMEI Backerupper could have prevented this dilemma.

I learned the hard way, over 10 years ago, to backup my PC having not just a backup but a clone as well.

And that has saved my hide many times.

Also partition your new hard drive, put the operating system and programs in partition C and videos in an other partition or better yet in an other HDD drive internal or external.

Live and learn.

Good luck

Eugene

This message was edited 2 times. Last update was at Jan 18. 2017 23:27

73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Jan 19, 2017 13:53

Eugene,

Always good to back up computer, but the problem is that many people don't realize they must retain the email which has the product keys as well as the downloaded program files, even after they've been installed. Seems to me this should be in bold print on the first line of the emails from CL that provide the keys and program files. Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

Eugen157

Senior Contributor Location: Palm Springs area, So.CA Joined: Dec 10, 2012 13:57 Messages: 662 Offline

Jan 19, 2017 14:14

Quote Eugene,

Always good to back up computer, but the problem is that many people don't realize they must retain the email which has the product keys as well as the downloaded program files, even after they've been installed. Seems to me this should be in bold print on the first line of the emails from CL that provide the keys and program files.

Good point, I doubt that I still have the email. However after downloading the upgrade from CY I burn it onto a DVD so that I can re-install later. The codes are written on the DVD cover but I also include a file so that the code can be used copy/paste.

I had to do that a couple of month ago when my i7 pc died and was replaced with a new i10 pc. I chose to install everything from scratch. The PC has 3 inexpensive trays that allow the three HDDs to be pluged in from the front, so they can be exchanged in less than a minute. That is how I make a clone and use that clone for a week to be replaced with the next clone. The clone is sitting in a desk drawer.

So if a HDD dies I just remove it and replace it with last weeks clone.

And FULL backups to two external HDDs as well. Belt AND suspenders.

Eugene 73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A