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Old PD Issues with AVI on Windows 10 still exists (Audio Cut).
Anonymous [Avatar]
[Post New]
So almost a year ago I made a thread about this, and it seems the problem still exists.

I was hoping that by now the issue would've been figured out by Cyberlink, but it seems it's still there and not much has changed.

The old method of fixing this was that you had to install K-Lite codec pack and do a trick to get it to work, but here's the deal:




  1. I already have my own media player setup that I'm happy with (MPC-HC x64 + SVP).

  2. K-Lite forces you to uninstall any existing media players etc in order to install it.

  3. It's kind-of unaccetable to expect people to fix the problem by going to a third-party about it. That was fine for a temporary fix but not for a permanent one.




I think a year is enough time to have figured something out but instead it seems like nobody has even put it on their list of priorities to fix. By what I can tell this has been an issue even before I posted the first time, with PowerDirector 14, and now I have PD15.

It seems the only way to fix the issue is still to install K-Lite and use the "Codec Tweak Tool" in it, as laid out by this post: http://forum.cyberlink.com/forum/posts/list/45196.page

I feel that by now there should just be a patch or something to fix this, but there isn't and you're pretty much still stuck with having K-Lite on your system if you want to work with AVIs on Windows 10.



For now, If there is any fix for this WITHOUT having to replace my version of the MPC-HC media player, please let me know. By what I can tell all I need to do is use the codec tweak tool to change a setting in "preferred splitters", but without K-Lite even if I download the tweak tool standalone, the "Preferred Splitters" option is grayed-out.

This message was edited 3 times. Last update was at Jan 10. 2017 09:13

Anonymous [Avatar]
[Post New]
Well folks I was able to figure something out with a bit of work.

First I payed attention to what we're doing here by installing K-Lite. I know installing it works, but the question is why. Well, what really matters when installing K-Lite is making sure to use the "Tweak Tool" to set "Preferred Splitters" for AVI to LAV Splitter.

Knowing this I searched and downloaded the Tweak Tool on it's own, but it was grayed-out for some reason. Thinking on that I thought, maybe the reason is that without the codec pack, LAV Splitter isn't on here.

Well lo and behold that's exactly the case. You can bypass needing K-Lite on your system by just getting LAV Splitter and the Tweak Tool alone, no need for the rest of the mumbo-jumbo.

So here's the DL links:

LAV Filters: https://github.com/Nevcairiel/LAVFilters/releases (Just get the install file and install it)

Codec Tweak Tool: http://www.videohelp.com/software/Codec-Tweak-Tool (Extract it, run it, and go to "Preferred Splitters and set AVI to "LAV Splitter" for both 32-bit and 64-bit, be sure to "Apply and Close").

Just thought I'd leave this here for anyone it might help I guess. Cyberlink should still make a fix for it I think.

This message was edited 2 times. Last update was at Jan 10. 2017 09:27

Anonymous [Avatar]
[Post New]
Ergh! I swear it worked just a moment ago but now it's right back where it was, that makes no sense!

Well, here's the error in case that helps at all:



Media Source Error Report :Error type : Audio cutMaterial type : AudioError information : UnknownMaterial filename : C:\Users\Alex\Videos\Part 1.aviDetailed information : EC_ERRORABORT ..\CES_Source\Src\CES_Engine\CES_MediaLoader.CPP:7745Source filter GUID : E436EBB5-524F-11CE-9F53-0020AF0BA770Splitter filter GUID : 1B544C20-FD0B-11CE-8C63-00AA0044B51E



Ugh, just tired at this point. Looks like I HAVE to get K-Lite and I hate that.
CS2014
Senior Contributor Location: USA-Eastern Time Zone Joined: Sep 16, 2014 16:44 Messages: 629 Offline
[Post New]
I've stayed away from WIN10 for just this sort of reasoning... I've got this PD working and until some update eliminates me from being able to use it, I'll try to stop any updates before they happen (at least create restore points BEFORE updates take place I hope).

I'll get a new puter someday and then that jump will happen.. but.. keeping this one for dedicated video editing I think... as long as it works.

And as far as your issue.. I'm sorry.. I don't have WIN10 or PD15... maybe someone will chirp in... hope they can help you out.

CS

This message was edited 1 time. Last update was at Jan 10. 2017 10:24

PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive
Anonymous [Avatar]
[Post New]
Well now it doesn't work even with K-Lite installed for some reason.

Now I'm just trying to convert the files over to MKVs using Handbrake since all else has failed.

It's just that the game capture software that runs best on my computer uses a format called "AVI2(OpenDML)" and PowerDirector doesn't seem to like it very much, but it appears that it's not just AVI2 but rather all AVIs it has issues with on Windows 10 I guess. At first I thought it was just that the format the recorder saves in is just obscure, but after looking into it it seems that PD just has trouble with AVIs on Windows 10 overall.

But yeah, now I'm down to just converting files to H.264 before putting them into PD pretty much. Kind of a pain because it takes forever.

This message was edited 2 times. Last update was at Jan 10. 2017 10:36

Anonymous [Avatar]
[Post New]
It seems that something's gone weird with Windows in general here. Ya know what, I'm just going to completely reinstall the entire OS, it's kinda due for it anyway. Wipe everything clean, then I'll use my method to see if it works with a fresh install.

Will take a day or so, I'll report back when finished.
PackerDude [Avatar]
Newbie Joined: Jan 05, 2017 12:36 Messages: 3 Offline
[Post New]
I just upgraded to PD15 from PD12 on a new windows 10 computer. With WIN7 and PD12, I had no problem with importing my DV-AVI files for my projects. With WIN10 and PD15, when I try to import any DV-AVI file, I get this message(see attachment).

I submitted a ticket to Cyberlink last week but I have not heard back yet. I really do not want to convert all my DV-AVI files to another format...I have over 200 DV-AVI files! I have downloaded K-lite codec pack and use the codec tweak tool trick and this did not help.

I am just wondering if there any any other possible fixes to try...
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Anonymous [Avatar]
[Post New]
Well whadaya know folks, my method actually does work, but for some reason I needed to do a reinstall of Windows first. I suppose something must've gotten mangled from me messing around with codec packs and registry entries and stuff so much, plus I was due for a yearly cleanup anyway (I do a complete reinstall of Windows from a USB once a year just to remove clutter and any issues/errors/corruption that accumulates with use).

So yeah, my method actually does work, but it's only really guaranteed to work when you're doing it with a fresh install. Codec packs and the likes tend to be pretty touchy for whatever reason. I'm not gonna touch a damn thing about it now that I have it working right - I have SVP and MPC-HC with PD working as it should, there is nothing else I need.

So if you want to install all of K-Lite that's fine, but you really don't need to. All you really need is the LAV Filters and then use the Codec Tweak Tool to tell the system to use LAV Splitter for AVIs.

For me I didn't even install Lav Filters seperately, SVP Pro has them as an optional component (if you use it, use the "switch to component view" during setup, it'll be listed along with MadVR and AviSynth and so forth, I only install 64-bit versions of everything personally) so I just went ahead and let it install it just to be sure everything works out fine for my media suite. I'm sure it'll work fine if downloaded and installed standalone though, don't see why it wouldn't.

Hope this info helps someone, and hope Cyberlink fixes the issue on their end eventually.

Thanks.

This message was edited 5 times. Last update was at Jan 11. 2017 06:07

Anonymous [Avatar]
[Post New]
UPDATE!

So there's still a problem, but I think I've found something specific about it.

Only AVIs that are so big have the problem for some reason. It seems AVIs that are small like 500MB run fine in PD, but if you try one that's say over 1GB then it just doesn't work anymore.

I don't know what the audio cut issue is all about. I use Raw PCM in my recordings for the audio format. Nothing like this should be going on far as I know.

This message was edited 1 time. Last update was at Jan 11. 2017 07:02

tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
[Post New]
Quote UPDATE!

So there's still a problem, but I think I've found something specific about it.


I’m glad that you found that the reason why the avi files don’t work in your PD over the years. I held off commenting on this after PackerDude’s post. I tried a dv-avi file and it works in win 10 just fine but did not bring a 13 GB dv-avi file to test on my friend’s win 10 computer. No extra codec installed on that pc.

That may be something Cyberlink need to test for you.
Anonymous [Avatar]
[Post New]
Quote
Quote UPDATE!

So there's still a problem, but I think I've found something specific about it.


I’m glad that you found that the reason why the avi files don’t work in your PD over the years. I held off commenting on this after PackerDude’s post. I tried a dv-avi file and it works in win 10 just fine but did not bring a 13 GB dv-avi file to test on my friend’s win 10 computer. No extra codec installed on that pc.

That may be something Cyberlink need to test for you.


Well I know that in the old days, AVIs were limited to a certain filesize, though I don't remember what that was. I think the original AVI is still like that, and what I use (what most use now) is actually called "AVI2" or something of that nature - something was changed to make AVIs allow bigger sizes. In my capture software it's specifically "AVI2(OpenDML)" and within it the video codec "Fast MPEG-4 Version 2 Codec" and Raw PCM for audio.

So it may have something to do with the difference between the old AVIs and modern AVIs. I know that the video codec is pretty obscure, but it's obvious I'm not the only one having trouble with AVIs, and I think the thing we all have in common is that our AVIs exceed a certain filesize, which seems to cause the issue for some reason.

AVI is a pretty old format. I don't think it was even really designed with todays possibilties in mind at all. But my AVIs are full-on 1920x1080 @ 60fps and most of the time they're far bigger than 10GB. I figure if Cyberlink is going to support AVI they should make sure it still works by modern standards.

Anyhow, I got it working this time for real, but had to do one more reinstall of Windows and I just installed K-Lite this time. First I installed MPC-HC, then told K-Lite NOT to install it's version of MPC-HC, then I installed SVP. So, I get to keep my MPC-HC and SVP, and have K-Lite too. Problem solved I guess. Dunno what K-Lite has in it or does that just downloading the LAV Filters and Tweak Tool doesn't, but upon further testing it's obvious that it has something essential in it.

This message was edited 6 times. Last update was at Jan 11. 2017 12:02

tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Thank you for the update. Think that both of you should report this problem to Cyberling tech support and tell them about it if not already done so. I beleive avi's should work properly with PD users with win 10 even if a patch needs to be made.
PackerDude [Avatar]
Newbie Joined: Jan 05, 2017 12:36 Messages: 3 Offline
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Quote Thank you for the update. Think that both of you should report this problem to Cyberling tech support and tell them about it if not already done so. I beleive avi's should work properly with PD users with win 10 even if a patch needs to be made.


I have already created a service ticket with Cyberlink on 1/5/2017. Cyberlink asked for more information which I immediately responded to. I have not heard back...If one of the mods can contact Cyberlink about this issue on our behalf, that would be awesome!smile
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Quote I have already created a service ticket with Cyberlink on 1/5/2017. Cyberlink asked for more information which I immediately responded to. I have not heard back...If one of the mods can contact Cyberlink about this issue on our behalf, that would be awesome!smile


I think you hit the nail on the head about dv-avi. It does seem to work well with older PD versions and non windows 10 computers. See this post: https://forum.cyberlink.com/forum/posts/list/50927.page . Keep us updated on what tech support suggest to do or to fix the problem.
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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PackerDude – Check out this post: http://forum.cyberlink.com/forum/posts/list/50868.page . I did not ask which operating system is on this user’s pc. Doing the type 1 conversion solved it for this user. You might want to try this while waiting for answers from tech support.
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
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Hello,

We passed on this thread to someone in customer service and received the following back:

AVI is just a video container as you know, and the video and audio codecs used in AVI files vary greatly because they come from many third party sources. This raises the possibility that the file may see compatibility errors in PowerDirector. Please check and confirm the codecs used in your AVI files. Without knowing this information, it is not possible to fix any compatibility issue.

-Alexander- : Did you ever submit a customer support ticket with a video sample previously? If yes, please supply the ticket number so we can pass it on to them for investigation.

PackerDude - from CS: "I have found the case and it is replied. The user provided a video but not the source AVI." Customer support needs a sample of the video you are having problems with to fix the issue.

Cheers,

PowerDirector Moderator

This message was edited 2 times. Last update was at Jan 16. 2017 22:28


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PackerDude [Avatar]
Newbie Joined: Jan 05, 2017 12:36 Messages: 3 Offline
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Quote PackerDude – Check out this post: http://forum.cyberlink.com/forum/posts/list/50868.page . I did not ask which operating system is on this user’s pc. Doing the type 1 conversion solved it for this user. You might want to try this while waiting for answers from tech support.




Sorry for the lateness of my response...I have been busy with other projects. Technical support wanted a sample of my DV-AVI files for further testing. They also suggested changing to another file format. I have decided on the latter solution. Most of my DV-AVI files are 26GB and I am running out of space on my hard drive. I am using Handbrake and trying various containers and codecs. I will probably use MP4 container and H.264 codec. If you have any recommendations for a file format to use in PD15, please share them
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Just tried a 19 GB type 2 dv-avi file on a friend’s Windows 10 computer with PD12 and it works and edit easily with no problem. See the attached screenshot for details. Alexander said avi files over 1 GB in side doesn’t work in his post on Jan 11. I remember users reported to Microsoft that PD12 and PD13 were compatible with the Windows 10 upgrade as is when it started 2 years ago.

There has been constant reports here in the PD forums that avi’s don’t work with every version of PD and users and contributors find patches, and publish hacks and fixes in the forums to make them compatible with win 10. Many users apparently have no problems. You can find the posts with a forum search.

PackerDude – My recommendation would be to convert to mpeg-2 for further editing and possible dvd use. Your dv-avi files are interlaced bottom field first and a handbrake conversion to a mp4 is progressive in which you can get artifacts if you didn’t de-interlaced first or lose half of the vertical resolution if you do. See this article: https://www.videomaker.com/forum/topic/avi-dv-encoding-to-h264-with-jaggies for details.

Hope that other users and contibutors can give insight on fixing these problems. Tech support can help. Stick with it even if it takes a long time.
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