PD 15 Trial - Distorted Screen Recording Audio

acroflyer

Newbie Joined: Nov 16, 2016 00:55 Messages: 2 Offline

Solved by

Nov 19, 2016 15:55

I tried multiple screen recordings with and without hardware encoding using MP4 and WDM. The audio is distorted and the video is fine in all instances. I suspect a faulty aac encoder. AAC files play fine when using other video players.

I tried bandicam screen recorder. I recorded games and youtube videos. The audio was fine in all recordings.

I played PD screen recording videos made by others and their audio is fine so I'm wondering if I'm missing something?

I attached my dxdiag.txt, a screenshot of my Screen Recorder settings and a sample screen recorded video.

Thanks for your interest and diagnosis or suggestions.

Barry Cameron

Langford, BC Canada

Filename	DxDiag.txt	Download
Description
Filesize	85 Kbytes
Downloaded:	195 time(s)

Filename	Capture_1.mp4	Download
Description
Filesize	4999 Kbytes
Downloaded:	170 time(s)


Filename	PD 15 Trial Screen Recorder Settings.jpg	Download
Description
Filesize	98 Kbytes
Downloaded:	31 time(s)

MiddleMan

Newbie Joined: Jun 01, 2016 06:12 Messages: 1 Offline

Nov 25, 2016 06:00

Just found this out myself. Audio recordings within PD15 are fine. With Screen Recorder I'm guessing it has set lower audio settings by default which you can't change this as you can within PD. So my voice is all warbly. I upgraded from 13-15 especially to take advantage of the Screen Record option. Have emailed suport to hear waht they have to say about it.

acroflyer

Newbie Joined: Nov 16, 2016 00:55 Messages: 2 Offline

Nov 25, 2016 20:12

Quote Just found this out myself. Audio recordings within PD15 are fine. With Screen Recorder I'm guessing it has set lower audio settings by default which you can't change this as you can within PD. So my voice is all warbly. I upgraded from 13-15 especially to take advantage of the Screen Record option. Have emailed suport to hear waht they have to say about it.

Don't hold your breath. I notified support Monday Nov 21. I have yet to hear from them. I've wasted enough time with this software. I hope this issue is resolved to your satisfaction.

Regards,

Barry Cameron

Langford BC Canada

WEPHMusic

Newbie Joined: Oct 05, 2012 14:02 Messages: 5 Offline

Nov 29, 2016 00:00

I installed the latest patch to Power Director 15 (2039) (Paid Version) on 11/24/16. when using the Screen Recorder it now has loud static as part of the recording. I uninstalled Power Director 15 (2039) and reinstalled (2026). Screen Recorder now functions correctly without the audio static.