Hi everyone,

Please find below details of a bug I sent to Cyberlink. This has been mentioned by several users when creating a blu-ray disc.

1. The source material is 1920x1080 50p 28mbps m2ts Sony files.


2. After editing, go to the 'Create Disc' 2D disc section. Select blu-ray -> h.264 -> 1920x1080 (24mbps) 50i -> Dolby Digital 5.1.


3. Select 'Burn in 2D' and ensure 'Enable Hardware Video Encoder' is ticked.


4. Click 'start burning'.


5. The resulting disc will play fine on a PC. However, on a BD player there will be sound but no picture.The only way to make this work is to deselct 'Enable Hardware Video Encoder'.

Here's their response:

Thank you for contacting CyberLink Technical Support. I understand your concern, that there is no picture while playing the burned file in PowerDirector 15.

Regarding your concern, I would like to inform you that we are able to reproduce the issue in our lab and the engineer is assigned to check the issue.I suggest you to use software encoding for Blu-ray disc creating as the workaround solution.

Cyberlink are keen to hear from anyone else who has encountered this issue. If this affects you, please give details of the type of footage you are using and the required output and attach a dxdiag file. Mine is attached below.

Cheers,

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530