Since updating to Windows 10, Intel Quick Sync Video option creates error in producing MP4

DocDaddy

Member Joined: Jan 06, 2012 13:59 Messages: 58 Offline

Solved by

Sep 04, 2016 14:03

Been chasing an error for a few days. Updated to Windows 10 from Windows 7. PD14 is updated to latest version.

When trying to create a 1920x1080 MP4 from a video project, I get the error message that says something about make sure you graphics driver is updated and Quicktime is the latest version etc. I did a search and looked in the reg files for the fix people found, that wasn't the issue. I made sure QT was updated to latest version. Etc.

So I unchecked the option in Produce for the H.26/AVC MP4 option to use Fast Video Rendering Technology: Intel Quck Sync Video. When I did that, the error went away. Check the checkbox, error comes back.

Checked and my Intel video drivers (Intel HD 4000) are latest/up to date. Never had this problem before updating to Windows 10.

Attaching DXdiag since people usually ask for this when posting this type of issue.

Ideas?

Filename	DxDiag.txt	Download
Description	DXDiag file
Filesize	103 Kbytes
Downloaded:	199 time(s)

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Sep 04, 2016 14:53

I can't answer your question, but am aware that PD14 users (and others) have been advised to uninstall Quicktime:

http://blog.trendmicro.com/urgent-call-action-uninstall-quicktime-windows-today/ Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

DocDaddy

Member Joined: Jan 06, 2012 13:59 Messages: 58 Offline

Sep 04, 2016 14:59

Thanks, I just realized I did uninstall Quicktime after I tested to make sure this wasn't the problem. I double checked after a recent update to iTunes to make sure it didn't install QT and it is indeed no longer on the computer.

Thanks for the heads up though!

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Sep 04, 2016 17:26

Intel does have a later driver dated this year. See this link: https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000-for-3rd-Generation-Intel-Core-Processors . It may be unsigned for win 10.

Let us know if this fixes your problem.

DocDaddy

Member Joined: Jan 06, 2012 13:59 Messages: 58 Offline

Sep 04, 2016 18:26

Quote: Intel does have a later driver dated this year. See this link: https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000-for-3rd-Generation-Intel-Core-Processors . It may be unsigned for win 10.

Let us know if this fixes your problem.

Set up a system restore, downloaded and installed the driver to which you linked. Rebooted, and voila, no more error message!

Thanks for taking the time to research and help!

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Sep 04, 2016 18:35

Whoa. Glad that it solved your problem. That driver may be unsigned for win 10 and it will be rolled back to the previous driver in a few days unless you stop the automatic win 10 driver update. This is not the same as win 10 updates.