PD14 Hangs at splash screen

vtraveller

Newbie Joined: Jun 05, 2010 04:22 Messages: 2 Offline

Solved by

Aug 17, 2016 11:47

When I start PowerDirector 14 it hangs after I press any button on the "Welcome to PowerDirector 14" screen (except the offer link at the bottom - go figure).

It used to work just fine. I've updated my machine to Windows 10 Anniversary, maybe that's the issue.

Either way, a paid product that I can't use. Not impressed. Anyone got a workaround? I tried the compatibility troubleshooter - didn't help.

This message was edited 1 time. Last update was at Aug 17. 2016 11:49

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 17, 2016 13:50

If PDR14 worked before the changes you made to your computer, then the fault lies with the operator and the computer changes and not with the previously working ok software, right.

Please provide a diagnostic of your PC. Aee guide, Part B.
http://forum.cyberlink.com/forum/posts/list/45453.page

My guess is you've out of date gpu drivers and have failed to updated them via the manufacturer's website.

This message was edited 1 time. Last update was at Aug 17. 2016 13:51

vtraveller

Newbie Joined: Jun 05, 2010 04:22 Messages: 2 Offline

Aug 17, 2016 15:02

Hmmm. Not sure I appreciate the tone. Particular as it was an automatic update from Microsoft rather than me melding.

Still, it motivated me to debug the problem. I've looked at the stack and can see CLDVinf.ax (in PDR14) deadlocks doing device enumeration. If I renamed it, PDR14 runs correctly but without capture capabilities (obviously).

Back tracing it appears its not happy with the integrated webcam in this laptop. That's something I can solve from here. I just thought PDR might be fault tollerant.

Here's the stack if you're interested:

ntdll.dll!NtAlpcConnectPortEx()
rpcrt4.dll!LRPC_CASSOCIATION::AlpcConnect()
rpcrt4.dll!LRPC_CASSOCIATION::Connect()
rpcrt4.dll!LRPC_BASE_BINDING_HANDLE:

riveStateForward()
rpcrt4.dll!LRPC_FAST_BINDING_HANDLE::Bind()
rpcrt4.dll!RpcBindingBind()FSClient.dll!BindToRpcServerByInterfaceSpecification()
FSClient.dll!FsConnectionContext::RuntimeClassInitialize(unsigned long,struct IMFAttributes *)
FSClient.dll!Microsoft::WRL:

etails::MakeAndInitialize<class
FsConnectionContext,struct IFSConnectionContext,unsigned long &,struct IMFAttributes * &>(class Microsoft::WRL:

etails::ComPtrRef<class Microsoft::WRL::ComPtr<struct IFSConnectionContext> >,unsigned long &,struct IMFAttributes * &)
FSClient.dll!FsClientImpl::RuntimeClassInitialize(struct IMFAttributes *,struct IMFAsyncCallback *)
FSClient.dll!Microsoft::WRL:

etails::MakeAndInitialize<class FsClientImpl,struct IFSClient,struct IMFAttributes *,class FsProxy::OnClientCallbackAsyncCallback *>(class Microsoft::WRL:

etails::ComPtrRef<class
Microsoft::WRL::ComPtr<struct IFSClient> >,struct IMFAttributes * &&,class FsProxy::OnClientCallbackAsyncCallback * &&)
FSClient.dll!FsProxy::Initialize(struct IUnknown *)
FSClient.dll!FsProxy::CreateInstance(struct IUnknown *,struct IMFTransform * *)
FSClient.dll!FSClientFactory::CreateInstance(struct IUnknown *,struct IMFTransform * *)mfcore.dll!00007ff9505154c1()
mfksproxy.dll!CMFSRSource::Init(struct IMFAttributes *)mfksproxy.dll!CMFSRSource::CreateInstance(struct IMFAttributes *,struct IMFDSDeviceSource * *)
mfksproxy.dll!CMFProxyFilter::Load(struct IPropertyBag *,struct IErrorLog *)
devenum.dll!CoCreateAndBindObject(class CDeviceMoniker *,struct _GUID const &,struct _GUID const &,void * *)
devenum.dll!CDeviceMoniker::BindToObject(struct IBindCtx *,struct IMoniker *,struct _GUID const &,void * *)
CLDVinf.ax!00000000038b84fb()PDR.exe!0000000140117e2e()
PDR.exe!000000014008f0a6()PDR.exe!0000000140094f50()
mfc110u.dll!AfxWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)
PDR.exe!000000014026f136()kernel32.dll!BaseThreadInitThunk()ntdll.dll!RtlUserThreadStart()