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Blu Ray Won't Play - Totally Befuddled
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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I have used PD for years and have made hundreds of Blu-Ray discs. I recently purchased a high end computer specifically to use PD more efficiently. I am using PD 14 on a 64 bit Windows 10 system. The programs works great, but when I burn a Blu Ray from the program or when I burn a Blu Ray using Image Burn (iso or BDMV methods) I get a Blu Ray which plays the menu but when attempting to access the content (play or scenes) the Blu Ray disc freezes. I have tried multiple settings and have gone through a dozen. I am a user since version 10 (my new computer has a clean 14 install) and have not changed how I do this, but yet I am burning through my spindle with the same "freezing results.

Any one have any idea as to why this last step is failing???
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Yes that can happen a lot with old standalone blu-ray players. You did not say what player freezes with that particular BD that you created. It should work fine with any software BD players like PowerDVD, etc. Try a different player.

I am guessing that you did preview the project first with the simulated BD player in PD14 and it worked fine before burning the disc. The problem can be easily fixed if it worked properly in the preview.
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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Yes...they all worked in preview mode. I tried different menu templates and no templates. I am testing the discs on several stand alone players which I have used for a while. They go from a high end Oppo to a lower end Panasonic. All freeze. Could it be the Blu Ray burner in my new computer? I have used both players with prior burned discs with no issues. The players are fairly new with updated firmware.

This message was edited 1 time. Last update was at Aug 11. 2016 00:04

tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Quote: Could it be the Blu Ray burner in my new computer? I have used both players with prior burned discs with no issues. The players are fairly new with updated firmware.


Did the new or old pc have software for playing BD discs. You can download the PDVD trial for free and try to see if the created BD is really okay. Yes. It is possible that the burner is bad as there is no verify function in a PD14 burn.

If you find that the BD does play properly on the pc then a setting may need to be changed to make the BD compatible for your standalone BD player. Enabling hardware encoding in the final burn window would create the menus at a lower bit rate and it should work.
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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<Sigh> I am already using the enable hardware video encodder setting. I'll download PDVD and see if that works. Thanks for taking the time.
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Good luck!
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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OK...discs do not play on any standalone player. Audio only plays on PS 4.

But on computer using PDVD the disc does play, although it cannot be properly fast forwarded, nor can chapters be changed. But if I let it run, it plays fine.

So...my best guess is either PD14 produces discs which are incompatible with my standalones (although all discs made with PD10 from my old computer played fine on same players) OR the new computer's LG burner produces discs that do not play on my standalones.

If no one has any other solution I will look into a different burner or start using PD 10 on my new computer.

Any other guesses would be welcome!!!! I'll be sleeping on it. Thanks!

This message was edited 2 times. Last update was at Aug 11. 2016 01:11

tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Quote: If no one has any other solution I will look into a different burner or start using PD 10 on my new computer.


See this sticky and supply Part A and Part B for a Dxdiag.txt: http://forum.cyberlink.com/forum/posts/list/45453.page . More than likely some setting changes need to be made in that pc. PD14 works just fine in producing BD discs as you have found with the PDVD player.

You could save on disc by buying say 2 BD-RE whereby they can be erased and reused. You could also Create a folder to burn with a different software or Save an image on your hard drive which you can later mount with say Power2Go and play with PDVD thereby saving you from wasting more discs while testing. Your options are countless.
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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Good ideas.....I will get on this later after work (long day ahead!).

Thanks!
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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Problems, problems...very frustrated.



But here is the diagnostic file. I am running 64 bit Windows 10 but have no option for additional 64 bit diagnostic.
 Filename
JimDxDiag.txt
[Disk]
 Description
 Filesize
66 Kbytes
 Downloaded:
283 time(s)
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
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Quote: Problems, problems...very frustrated.



But here is the diagnostic file. I am running 64 bit Windows 10 but have no option for additional 64 bit diagnostic.
Thank you for the DXdiag.txt file.

I see Errors in Windows, Look at the bottom of the Dxdiag.txt file.

Also you are very low on disk space on your SSD drive.

Drive: C:

Free Space: 52.5 GB

Total Space: 237.9 GB

File System: NTFS

Model: Samsung SSD 750 EVO 250GB


Specs on Powerdirector 14 Ultra says you need more space to produce a BluRay disk.

60 GB (100 GB recommended) for Blu-ray Disc/AVCHD production

This message was edited 1 time. Last update was at Aug 12. 2016 08:44

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Both Dafydd and Carl found problems with this pc. They need to be taken care of if possible. There are two other issues seen. Get those problems fixed first and then we can work on the other two issues seen with this pc.
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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Thanks all....working on it. My SSD drive is full of new PD projects from all of my attempts. Will delete.
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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You could create those projects on that 1GB D hard drive. That would save space on the ssd boot drive. You should not notice a decrease in performance.
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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That's what I have been doing....

I was able to burn one disc successfully after uninstalling the program, cleaning the registry and then reinstalling without any of the content packs. Worked great for one disc.

When I tried to make another I am nos consistently stuck on the creating menus screen at 89%. Program freezes, computer freezes and requires a hard reboot!
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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Well, I have a working solution that may not be perfect, but it does the job. I load the program as normal, import media and create edit a project as normal. I add the title, chapters, etc. I then save the project and exit the program. I then restart my computer in safe mode. I start the program in safe mode, produce, add menu and then create my files for burning to a Blu Ray disc. I use Image Burn to creat the Blu Ray. Finally...it works. There must be some conflict between something in my Windows 10 and PD14. Can't imagine what as this is a clean install on a new computer. Oh well, for now it works and with much less time spent pulling out my hair! Still not sure what the issue is....I know Dyffid thinks my i5 setup is underpowered, but I am overclocking at 21% so I think the benchmark difference between that and an i7 are very minimal................



So far, so good. I will test this again tonight!!

This message was edited 1 time. Last update was at Aug 15. 2016 09:54

tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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Overclocking can lead to more problems. You started with one problem and ended up with more than the initial problem.
jrlaw10 [Avatar]
Newbie Joined: Dec 31, 2011 08:34 Messages: 26 Offline
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No disrespect intended, but I have been building computers for many. many years and have never had a problem with overclocking when done reasonably with proper ventilation. I have never seen anything about disfunctionality of any software program based on overclocking either!

Be that as it may, I have now made several Blu Rays with my safe mode producing and creation methods. PD14 works wonderfully on the editing side with my new computer and works quickly and efficiently on the production and creation side in safe mode.

Unorthodox, but perhaps the lack of loaded drivers et al prevents any conflict between the operating system and PD 14 resulting in perfect operation.
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Quote: No disrespect intended, but I have been building computers for many. many years and have never had a problem with overclocking when done reasonably with proper ventilation. I have never seen anything about disfunctionality of any software program based on overclocking either!

Be that as it may, I have now made several Blu Rays with my safe mode producing and creation methods. PD14 works wonderfully on the editing side with my new computer and works quickly and efficiently on the production and creation side in safe mode.

Unorthodox, but perhaps the lack of loaded drivers et al prevents any conflict between the operating system and PD 14 resulting in perfect operation.


Quote: Overclocking can lead to more problems. You started with one problem and ended up with more than the initial problem.


Overclocking has been found to cause problems when video editing. The type of issue from overclocking has dotted around the PowerDirector forums off and on for years. Whenever a thread turns up with an editor who has overclocked a cpu the solution has always been the same, return to the default capabilities of the cpu and the issue is resolved. It is entirely uptoyou to follow the opinion of any editor, tomasc is right in my view. Your continued 21% overclocking is just leading to trouble. Video editing is a high stress number crunching effort for a home use computer.

I also think your i5 is on the weak side. An editor should aim to have a smooth and easy video editing experience. To achieve that the spec of the editing computer has to be middle to max available. At the moment you're at the low end of bare minimum to lower thirds and struggling with HD editing.

As you've stated you have built computers, so have I and I would not consider an i5 suitable as a HD video editing unit, I would also not consider overclocking as I have done that and resolve many issues where such has been carried out by semi-experienced (in video editing) users.

Above are my opinions and you can of course disagree. I and many of us do not attempt to overclock low end cpu's and have trouble free video editing. Best of luck with your efforts.

Dafydd
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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The DxDiag.txt told of the problems on your pc. Like the others, I see solutions but you have chosen to use your own methods. To each his own.
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