Freezing, Lagging, Crashing

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Solved by

Jul 28, 2016 15:27

I am new to this forum and would not consider myself very Tech savy. However, I have produced over a dozen 30min episodes using PD 12 and am very familiar with the software. So, After really making my episodes more complex i started having issues with PD 12. I assumed I was having Graphic Card issues and had that verified by a local IT. The system was older and I decided it was time to upgrade. I purchased a custom built editing computer. I installed PD 12 and still had bad lagging in preview and crashes. I decided to upgrade to PD 14, as this was the last thing I could think to do. Once I upgraded it would appear to work as I needed it to. I could speed up videos and it would play back without lag, I could add multiple video tracks along with effects, color adjust, etc and it seemed to work. Then it started acting up. Now while editing it works great one second and starts freezing another and sometimes just crashes and I have to close the program then reopen, which if i didnt save i lose work and its killing me. I have tried to click "wait for PD to respond" and even left it over nigth to come back to the same freeeze screen where the curser was froze as well. I do a ton of oputdoor video editing and actually air on a couple different channels. Being a poot hillbilly with a ecology background video editing and production was like foreign language to me. I learned what i could using the software but CANNOT get my machine or software to operate as I need it to to get the job done. I dont want to give up on PD bc I dont have time or the will power to learn Adobe. Can someone please help??? I spend well over 1k on this new machine to not have editing problems and its really got me to the point of throwing away 5 years of work of building my outdoor media platform straight out the window. This is my dream and I am so close to achieving it, I just cannot get my equipment to function as I need it to.

I will pay whoever can fix my issues!

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Jul 28, 2016 16:50

I don't know if you have an nVidia graphics card, but if so, many users have had problems with GeForce Experience (which is automatically installed on driver updates). If it is installed, uninstall it and see if that helps.

If not, I'll leave it to others to help... Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 02, 2016 20:34

Here is the requested information! Let me know if something stands out that could be causing the issues.

PLEASE HELP!

Thanks in advance


Filename	Graphic Card Info.png	Download
Description
Filesize	5458 Kbytes
Downloaded:	59 time(s)

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Aug 02, 2016 22:21

Not sure of what you mean by making your episodes more complex then you start having issues. Can you tell us if you are editing 4k or HD resolution clips and the format, bit rate, and frame rate of those clips. What are the final production resolution, format, bit rate, and frame rate that you are trying to achieve. Let us know if you are doing any enhancement on the clips when it crashes.

Please read this sticky and supply Part A and Part B DxDiag.txt: http://forum.cyberlink.com/forum/posts/list/45453.page .

That Radeon R7 360 video card is okay.

EDIT: Add missing link to the sticky above.

This message was edited 1 time. Last update was at Aug 03. 2016 10:04

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 03, 2016 07:52

tomasc,
Thanks for your reply! By complex, I mean more audio and video tracks being utalized in the timeline 'Layering". I edit HD 1920-1080p 30 "29.97" fps. I produce files at 1920x1080 30 fps at 8-12 bit rate depending on network requirements. This new computer has NO issue rendering and producing. The final production is wonderful and extremely fast. However, it while editing in the software that it just lags and is so slow its hard to even work. The more clips u apply to the time line, more effects, more modifications to clips, more fix/enhance you alter "color especially", it works slower and slower with each one, so slow that i have to limit my work so it don't completely freeze up.

Now, On my old system while editing everything worked great but it was the production that sucked. I would get multiple errors and the production would fail. I would have to break the episode into small segments and produce them separate, then apply all the small produced clips into a new .pds file to produce the episode. See, it dont make sense to me!! I have give up on any lag free previewing, I just want to be able to edit without everything freezing and after every click having to wait 40 seconds for the action to take place.

Note: Please read this sticky and supply Part A and Part B DxDiag.txt.

I am new to the forum and I have no idea what this means. I apologize. If you can explain what this is, I will get the info for you.

Thanks so much

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Aug 03, 2016 10:15

I have added the missing link to the sticky in my previous post. Sorry about that. With multiple video tracks I find that my own projects produces correctly but can have momemtary freezes on the timeline only over the parts where I have say 4 video tracks using HD video and large scanned photos. Using a lot of color grading (Fix/Enhance) can cause this on some pc's.

Some video formats are more problematic than others. Let us know if these are mov format files from a digital camera,.

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 03, 2016 11:13

come to think about it most of the formats on the new videos I worked on have been .mov. I recently purchased a 70d SLR and it records .MOV as default and I haven't changed it. Before, everything was .MP4 raw. The latest episode was a mixture of .MOV and .MP4.

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 03, 2016 11:17

U can search on youtube the Backyard Outdoors Channel and watch some of the videos I produce to give you an idea. the recent S2:E7 "Redemption" and S2:E6 "Game of Odds" can give you an idea of the type of editing i do using powerdirector. I must be able to do some color grading and if this software just wont allow me to do that then I will have to give up on PD, as it limits my abilities. I really like the software though.

Skibum

Member Joined: Nov 10, 2009 01:41 Messages: 97 Offline

Aug 03, 2016 18:06

What type of hard drive are you working off of? A HDD or a SSD?

It could also be the compressed files that your using (MP4).

You may want to check out this post.

I only edit from Cineform AVI files and all my studdering went away. Asus X79-Deluxe, Intel i7-4930K, EVGA GTX 980ti, G.Skill memory 16GB, Corsair HX1000 PSU, OCZ Vertex4 SSD, OCZ Vector180 480GB, (2)Western Digital Black 1TB(RAID0), Western Digital 2TB, LG Blue Ray Burner, Lite-on DVD Burner, Logitech G19 keyboard, Window

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 03, 2016 22:16

Skibum, it is a HDD. The guy that built it says not having a solid state drive could be the issue of why the software is operating so slow. That's what's so slow and freezing is working within the software. When producing it's super fast.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 04, 2016 02:45

Hi pcollins298,
Please provide a diagnostic file and follow the instructions as laid out in Part B of the guide. See also required information Part A, Part E & F, Part J. http://forum.cyberlink.com/forum/posts/list/45453.page
Please provide MediaInfo on all the video formats and any mp3's you have in the tracks.
I'd like you to provide a screenshot of the Edit workspace with your project insitu please.
To use mov file, you need to have QuickTime installed. Do you have QT installed? Yep, a very basic question

Simple experiment to test/check your setup.
Pick a mov video (from your SLR) you have which is about 10 seconds long.
Open PDR14.
With the mov video in the Media Library drag the video 10x into the first 10 tracks so they're layered one on top of each other.
Now Preview, if they play without stuttering, fine, if not tell us.
Repeat the experiment by adding a further 10 tracks and adding to each a further 10 layered videos.
Re-test in Preview.

Ok the purpose of the test is to check at what point your computer falls over and struggles. You'll know the limitations of your computer to handle the video you're editing.

If at any time the computer struggles, reduce the number of tracks to the place where the Preview is ok. You might need to reduce below that "struggle point" a bit more to allow for edits etc.

The most likely cause of your problem will be the high bit rate video. It could also be a data transfer issue, the SSD route is one to consider. Just guessing.

Dafydd

This message was edited 2 times. Last update was at Aug 04. 2016 02:50

Skibum

Member Joined: Nov 10, 2009 01:41 Messages: 97 Offline

Aug 04, 2016 07:32

I had a problem with playback when working with HD files off of a HDD.

The SSD took care of that problem, but I'd be willing to guess the editing problem is because of the compressed files.

I color grade and convert to AVI YUV 10bit files in Blackmagic Resolve first. It does the samee thing as Magic+PD Asus X79-Deluxe, Intel i7-4930K, EVGA GTX 980ti, G.Skill memory 16GB, Corsair HX1000 PSU, OCZ Vertex4 SSD, OCZ Vector180 480GB, (2)Western Digital Black 1TB(RAID0), Western Digital 2TB, LG Blue Ray Burner, Lite-on DVD Burner, Logitech G19 keyboard, Window

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 04, 2016 07:52

Skibum, I had read on another post about the Magic + PD. I plan to try that. Have you seen any decrease in quality when you compress a file prior to editing it in PD? I just think a double compression would cause issues, but im not sure. I guess if I produce the main edited file as 10bit it should be the same.

Dafydd B, I will get you requested information ASAP.

Thanks

Skibum

Member Joined: Nov 10, 2009 01:41 Messages: 97 Offline

Aug 04, 2016 08:19

It's just the opposite. Your uncompressing the MP4 files.
They will take a lot more space on your hard drive.
I purchased a 500 gigabyte SSD drive just for editing Asus X79-Deluxe, Intel i7-4930K, EVGA GTX 980ti, G.Skill memory 16GB, Corsair HX1000 PSU, OCZ Vertex4 SSD, OCZ Vector180 480GB, (2)Western Digital Black 1TB(RAID0), Western Digital 2TB, LG Blue Ray Burner, Lite-on DVD Burner, Logitech G19 keyboard, Window

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 04, 2016 08:35

Skibum, Im no stranger to file storage. On the machine im running now, I have a 1TB internal harddrive, 5TB external drive, and a 500 GB external drive.

I hope you guys can help get this stuff lined out for me. Tons of money and time invested in all this for me to not be able to edit.

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 05, 2016 18:26

Attached is Diagnostic file and a screen shot of the PD info!

Filename	PJCollinsDxDiag.txt	Download
Description
Filesize	73 Kbytes
Downloaded:	357 time(s)


Filename	PD Info.png	Download
Description
Filesize	1238 Kbytes
Downloaded:	24 time(s)

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 05, 2016 18:34

Dafydd B, I applied a .MOV file over 20 times into the software and they were no issues with lagging. It appears to do this worse after I get the timeline amount over say 15 minutes. I usually will not use over 4-5 tracks at most throughout an entire episode.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 07, 2016 14:11

Hi pcollins298,
Thank you for the attachments.

Please provide a diagnostic file and follow the instructions as laid out in Part B of the guide. See also required information Part A, Part E & F, Part J. http://forum.cyberlink.com/forum/posts/list/45453.page
Please provide MediaInfo on all the video formats and any mp3's you have in the tracks.
I'd like you to provide a screenshot of the Edit workspace with your project insitu please.

More info helps us help you. See the underlined stuff, please can you provide that data to?

Dafydd

pcollins298

Newbie Location: Kentucky Joined: Jun 13, 2016 17:16 Messages: 12 Offline

Aug 07, 2016 17:20

Attached are screen shots!

Also, .MP3 are 320 kbps


Filename	g20 RAW Info.png	Download
Description
Filesize	4165 Kbytes
Downloaded:	24 time(s)


Filename	MOV RAW Info.png	Download
Description
Filesize	3934 Kbytes
Downloaded:	28 time(s)


Filename	edit workspace.png	Download
Description
Filesize	1482 Kbytes
Downloaded:	26 time(s)

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 08, 2016 04:22

Hi pcollins298,
Thank you for the images.
Image, edit workspace.png
Your failure to allow the generation of Shadow Edit files to be fully completed on all clips in the Media Library is likely to be the route cause of your problem. See the yellow icons and the check marks of the clips still attempting to create Shadow Files, far too many. You must NOT start editing until all Shadow Files are generated.

Go to Preferences/General, uncheck "Enable HD video processing (shadow file)".
Go to Preferences/Confirmation, Uncheck "Always prompt me..... High def.... into the library.

Your setup should be ok to edit the video clips without Shadow Edit files. Try it and see.

I hope I've helped.
Dafydd

Edit - spelling error

This message was edited 1 time. Last update was at Aug 08. 2016 04:27