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PDVD 16 Ultra v.1713 and Allegiant movie
dc8flyer [Avatar]
Newbie Joined: May 03, 2011 19:34 Messages: 33 Offline
[Post New] Jul 12, 2016 14:19
My PDVD is not playing the latest release of Divergent, Allegiant. I have tried other Blur Rays and they are working. I know in the past this has been an issue and a patch was distributed. I think I recall this happening maybe twice over the past 10 years or so.

Can anyone verify this movie as being an issue?

Thanks
Goldenpaww [Avatar]
Newbie Joined: Jul 12, 2016 21:31 Messages: 2 Offline
[Post New] Jul 12, 2016 21:34
Yeah, I have the same issue. Seems to not load and sits on a black screen. I actually just bought PowerDVD since Nero was trrowing errors and has just not been working.
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 13, 2016 06:08
Hi everybody,

Can I know with regional code are you using?
I think it's a codec issue, but not sure. Let me check with our developers and get back to you once I know more.

Kind regards
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
dc8flyer [Avatar]
Newbie Joined: May 03, 2011 19:34 Messages: 33 Offline
[Post New] Jul 13, 2016 07:52
Region "A"



Quote: Hi everybody,

Can I know with regional code are you using?
I think it's a codec issue, but not sure. Let me check with our developers and get back to you once I know more.

Kind regards
Hicham
Goldenpaww [Avatar]
Newbie Joined: Jul 12, 2016 21:31 Messages: 2 Offline
[Post New] Jul 13, 2016 09:05
Also Region A
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 13, 2016 10:34
Ok, got it. I will keep you tuned, after investigating.
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
AngrySvarog [Avatar]
Newbie Joined: Jul 14, 2016 01:48 Messages: 2 Offline
[Post New] Jul 14, 2016 01:49
FYI, I have this same problem. In my case it is a Netflix (US) BluRay

This message was edited 1 time. Last update was at Jul 14. 2016 01:50

Stanislav [Avatar]
Newbie Joined: Jun 15, 2016 14:19 Messages: 1 Offline
[Post New] Jul 16, 2016 16:48
I cannot play Deadpool Blu-ray. I'm running PowerDVD 16 Ultra, build 1713. My Blu-ray region code is A although i'm in Europe.
Jeremiah [Avatar]
Newbie Joined: Jul 15, 2013 21:30 Messages: 1 Offline
[Post New] Jul 18, 2016 17:14
I can't play it either but if it stays like this I am going to the competition because theirs has no problem with this very easy problem.
AngrySvarog [Avatar]
Newbie Joined: Jul 14, 2016 01:48 Messages: 2 Offline
[Post New] Jul 18, 2016 19:00
So, any update? It's been almost a week and Allegiant is still not playable...
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 20, 2016 12:01
Dear all,
We are still investigating on that issue. I will keep you tuned.
Thanks you for your comprehension
Cheers
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
TranLe [Avatar]
Newbie Joined: Feb 24, 2009 00:13 Messages: 26 Offline
[Post New] Jul 24, 2016 13:12
Any chance that once the fix is found it will back ported to PDVD15 ?

Because my PDVD15 seem to have the same problem with the Allegiant movie.
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 25, 2016 03:32
Hi Tran-Le,

I can not tell you now. If it's the same issue, so it will be probable to get a fix for PDVD15 via update.
Keep tuned

Cheers
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Renata [Avatar]
Newbie Joined: Jul 31, 2016 16:47 Messages: 1 Offline
[Post New] Jul 31, 2016 16:50
Just bought and downloaded 16 Ultra today and Allegiant will not play. So far PowerDVD plays 50% of BluRays i've tried. Should I even bother renting more or just wait until something is actually done
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Aug 02, 2016 05:53
Hi All,

Our product team is still working on the fixing currently.
To track and help the case further, please contact support.

http://www.cyberlink.com/support/contact-support.jsp
http://de.cyberlink.com/support/contact-support.jsp

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
dc8flyer [Avatar]
Newbie Joined: May 03, 2011 19:34 Messages: 33 Offline
[Post New] Aug 19, 2016 23:09
So where does this issue currently stand?
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Aug 22, 2016 04:30
Hi dc8flyer,
Please check this link:
http://forum.cyberlink.com/forum/posts/list/49352.page
Title: PowerDVD 16 Patch v2011
Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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