problems with pd 14 ultimate exspres projects

ulovely 434

Newbie Joined: Jul 11, 2016 15:11 Messages: 7 Offline

Solved by

Jul 11, 2016 22:55

i just buy the pd 14 ultimatte and im running it on win 10 32 bit

when i place a template in the timeline and hit play its not moving on

some of them it moves and stops . all my drivers updated

i send this to the tec support the say that i need to change to win 10 64 bit .

im all ready spend $500 on there softwear now i have to buy windows ? is there is

anythig i can do to enjoy exspress projects without spending lots of money on this ?

please help thanks

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jul 12, 2016 00:15

Hate to see you spend $500 in software if your pc can’t handle it. If tech support said that you need the 64 bit version of windows then they are probably right. The 32 bit and 64 bit software do not work the same from what I have been able to do in the past.

See this sticky and read part B: http://forum.cyberlink.com/forum/posts/list/45453.page . Attach the DxDiag.txt for us to analyze.

This message was edited 1 time. Last update was at Jul 12. 2016 00:31

ulovely 434

Newbie Joined: Jul 11, 2016 15:11 Messages: 7 Offline

Jul 12, 2016 09:47

here is the dxdiag file hop something can be done befor i ask for refund

Filename	DxDiag.txt	Download
Description	dxdiag
Filesize	62 Kbytes
Downloaded:	196 time(s)

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Jul 12, 2016 10:12

If you paid $500 for PD14 Ultimate, you need to return it asap. It costs less than $63 on Amazon. Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

ulovely 434

Newbie Joined: Jul 11, 2016 15:11 Messages: 7 Offline

Jul 12, 2016 10:16

no i pay $100 for pd 14 ultimate + $ 400 in other cyberlink softwear and add ons

ulovely 434

Newbie Joined: Jul 11, 2016 15:11 Messages: 7 Offline

Jul 12, 2016 10:33

i want to know if anyone running pd 14 on win 10 32 bit and has the same problem

or its only me !! my pc is 4gb ram and navidia gforce 750 gtx all drivers up to date.

when just when i put a tameplate into the time line and hit run it starts and stops .

i reinstall navidia driver at navidia control panel myabe something in the settings need to be change ?

i do like pd 14 and i hate to let it go .what softwear out ther will work for me for video editing .thanks