Downloaded templates not appearing

cparsons

Newbie Joined: Dec 19, 2015 11:43 Messages: 4 Offline

Solved by

Jun 20, 2016 04:43

This was an old topic that a lot of people seemed to have problems with - and now so do I!

I am using PD14 with W7 64bit and when I download new templates I get a message that they have been successully installed, but don't appear

I have found out what is happening - the download template file (DZP iirc) ends up in the Windows temp directory and when it is run places a new folder named 'pip...' in 'C:\Users\Public\Cyberlink\...'

The only was to get these templates to appear in PD14 is to manually copy them into 'F:\Users\Public\Cyberlink\...' (which at one time was one of my default document folders, but not any more!

Can't see anywhere where the template paths are specified anywhere in the software?? I don't really want to store data on the C: drive as it is an SSD - most of my documents are stored on a SAN (Synology DS413) so it is important to me to be able to specify where to install and read the downloaded files?

Anyone got any ideas why the install path is fixed as the C: drive but the read path is fixed as a different (F

drive??? Not very logical!

Chris

Peter7769

Newbie Location: oxfordshire, ENGLAND Joined: Oct 19, 2014 14:05 Messages: 36 Offline

Jun 22, 2016 09:17

sorry, error in answering

This message was edited 1 time. Last update was at Jun 22. 2016 09:23

cparsons

Newbie Joined: Dec 19, 2015 11:43 Messages: 4 Offline

Jun 30, 2016 05:52

I have given up on Cyberlink support and got around the problem myself...see below

Regarding the original support ticket, since I am not making any
progress I have now altered my Windows registry key to change the
%SystemDrive%\users\public entry to F:\users\public which has avoided
the issue.Clearly somewhere in PowerDirector 14 there is a
setting that is looking for downloaded templates in F:\users\public
rather than %SystemDrive%\users\public, even though they were originally
being downloaded to %SystemDrive%\users\public

Looks like the software does not have it's paths synchronised

Chris

Not an ideal solution but perhaps it will help somebody else!

JoeBowler300

Newbie Joined: Jul 28, 2016 23:13 Messages: 3 Offline

Jul 30, 2016 13:30

cparsons, Thank You for the info (and starting a new thread so this wouldn't get drowned in the original thread), it has been most helpful though I didn't have the EXACT same problem as you it was pretty close and your info has helped me troubleshoot this further and move on.

I didn't see the path "%SystemDrive%\users\public" anywhere specific to Cyberlink software; therefore I believe your path problem is due to a local environment variable setting. To view your system's path you can go to the Dos prompt and type path. C:\>path

To view and edit go to Control Panel System and Security System > Advanced tab, Environment Variables button, Sytem variables, select Path, Edit....

I'm new to PowerDirector and have had it for only 2 weeks. It wasn't long before I noticed problems with templates not installing. I first noticed it when I installed a template (worked as advertised) then decided I didn't like it and deleted it from within PowerDirecto14. Then I decided I did want the template and attempted to re-install it is where it would failed. Now even new templates fail to install, its not just install, delete, re-install situaions, that's just when I first noticed it.

So with your help I see they are installing here:

C:\Users\Public\CyberLink\Downloaded Effects\Type Effects\pip00x where x = the number of a successful installation.

When the installation FAILED it would create a folder named __tmp__ in the top level folder and dump the contents in there;

C:\Users\Public\CyberLink\Downloaded Effects\__tmp__

To make it work I would have to delete that __tmp__ and try again. Sometimes it would work on the next attempt and sometimes I would have to try over and over several times until it finally worked. I can't figure out the logic behind why it's failing, I tried several things like renaming the file, re-installing with __tmp__ folder in place and maybe a few other things. Nothing was fully duplicatable. My best results were with deleting the __tmp__ folder and trying again.

Something is definetly wrong with the template installation process in PowerDirector 14. I'm using Windows 10.