Nearly perfect - except the white pixel top left when playing 3D

MLUM

Newbie Joined: Oct 30, 2015 02:57 Messages: 13 Offline

Solved by

Jun 15, 2016 13:15

Hi,

I'm enjoying PDVD 16 with latest patch installed and it works really well with Kodi 16 as a launcher for my ISO backup blu-ray discs. Much faster startup than PDVD15.

One problem remains though from PDVD15. When using Windows 10, and playing a BluRay 3D movie, there is a white pixel in the upper left corner of the screen for the left eye. Really strange - it's only on the left eye stream. When using Windows 8 there isn't any problem there.

Can this be fixed please, or advice on how to get rid of this issue would be appreciated very much.

Using an AMD A10 APU setup, that otherwise works perfectly.

Thanks.

stewart_pk

Member Joined: Jan 10, 2014 06:36 Messages: 130 Offline

Jun 15, 2016 22:58

I get the same thing.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jun 16, 2016 03:58

Hi,

You may contact our Support Team:

http://de.cyberlink.com/support/contact-support.jsp

Best regards
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

stewart_pk

Member Joined: Jan 10, 2014 06:36 Messages: 130 Offline

Jun 16, 2016 04:04

Quote: Hi,

You may contact our Support Team:

http://de.cyberlink.com/support/contact-support.jsp

Best regards
Hicham

May I contact them in English seeing as though I don't speak or write German?

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jun 16, 2016 05:19

Yes of course Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

MLUM

Newbie Joined: Oct 30, 2015 02:57 Messages: 13 Offline

Jun 16, 2016 05:57

thanks.

I have contacted the support team. Hopefully they action this, as the case I put to them for PDVD15 was not resolved. Fingers crossed for a PDVD16 fix.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jun 16, 2016 08:49

Hi MLUM,

Please let us up dated.

Thanks
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

MLUM

Newbie Joined: Oct 30, 2015 02:57 Messages: 13 Offline

Jun 17, 2016 05:22

I sent required information on the open service ticket.

I'm suspecting that the root cause has something to do with the DirectX12 vs. DirectX11 implementation. My windows 10 system uses DirectX12, and as far as I understand, PDVD16 uses the DirectX3D API for 3D BluRay playback.

MLUM

Newbie Joined: Oct 30, 2015 02:57 Messages: 13 Offline

Jun 18, 2016 02:20

Update to the forum on my ongoing service ticket:

I have discovered what it is that triggers the white pixel (so far so good).

My setup requires that I "swap eye view" to right-frame first instead of the default left. When I change that setting, the white pixel error comes up. So - most likely nothing to do with DirectX versions.

When I play with default left-frame first, there is no problem (other than 3D looks awful on my TV, as it requires I play right-frame first apparently).

This should be a good lead for CyberLink to find out what needs to be updated in the code.

FYI. I would be more than happy to test a possible fix on my setup as a beta-tester.