Can't convert to MP3 after upgrade to Windows 10

miksh7

Newbie Joined: Aug 09, 2015 08:27 Messages: 12 Offline

Solved by

May 01, 2016 14:52

I've recently upgraded Win 8.1 to 10, all CyberLink products including my AD4 works fine but all of them lost capability to convert to MP3. The error is pretty vague: "An error occurred while saving the following file: myfile.mp3". There is no issue to convert to wav, wma, m4a. No error is recorded inti EventLog.

Any ideas what component is required to converted to MP3? Is this component a pert of windows or have to be installed by CyberLink?

miksh7

Newbie Joined: Aug 09, 2015 08:27 Messages: 12 Offline

May 01, 2016 15:17

Found here the same issue after upgrade to Windows 10 http://forum.cyberlink.com/forum/posts/list/45261.page#234431

Fixed by uninstall/install AD.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

May 01, 2016 15:52

Thank you so much for posting your cure. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

elscybe

Newbie Joined: Dec 30, 2015 05:44 Messages: 22 Offline

Jan 24, 2018 20:32

Hello.

Is that the only solution?
Uninstall and reinstall the softwares?
I have the following Cyberlink softwares.
Which ones were affected by this MP3 issue?

CyberLink AudioDirector 6
CyberLink ColorDirector Ultra 4
CyberLink LabelPrint 2.5
CyberLink MediaEspresso 7
CyberLink PhotoDirector Ultra 7
CyberLink PhotoDirector Ultra 8
CyberLink Power2Go Platinium 10
CyberLink PowerDirector Ultimate 15
CyberLink PowerDVD Ultra 15
CyberLink Screen Recorder 15
CyberLink WaveEditor Retail 2
CyberLink YouCam Deluxe 7

Tks. Director Suite 365 | Gigabyte Z370N Wifi | i7-8700 | IGPU Intel UHD 630 | GPU SAPPHIRE PULSE Radeon™ RX 580 8GB (Next Acquisition) | 32GB RAM | 1TB SSD | 2TB HDD | Monitor LG 4K IPS 27UD59-B

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jan 24, 2018 20:52

Quote Hello.

Is that the only solution?
Uninstall and reinstall the softwares?
I have the following Cyberlink softwares.
Which ones were affected by this MP3 issue?

CyberLink AudioDirector 6
CyberLink ColorDirector Ultra 4
CyberLink LabelPrint 2.5
CyberLink MediaEspresso 7
CyberLink PhotoDirector Ultra 7
CyberLink PhotoDirector Ultra 8
CyberLink Power2Go Platinium 10
CyberLink PowerDirector Ultimate 15
CyberLink PowerDVD Ultra 15
CyberLink Screen Recorder 15
CyberLink WaveEditor Retail 2
CyberLink YouCam Deluxe 7

Tks.

You are commenting on a nearly 2 year old thread. Perhaps starting a topic of your own, describing your issue, might be a better start. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

elscybe

Newbie Joined: Dec 30, 2015 05:44 Messages: 22 Offline

Jan 24, 2018 21:02

Quote You are commenting on a nearly 2 year old thread. Perhaps starting a topic of your own, describing your issue, might be a better start.

BarryTheCrab.
I agree with you.
As I uninstalled and re-installed AudioDiretor the problem that was manifesting in the AudioDirector and WaveEditor forum solved ...
I think the rest ok, too.
If I can reproduce the problem ... I will post a new post with more information.
Thank you for your attention. Director Suite 365 | Gigabyte Z370N Wifi | i7-8700 | IGPU Intel UHD 630 | GPU SAPPHIRE PULSE Radeon™ RX 580 8GB (Next Acquisition) | 32GB RAM | 1TB SSD | 2TB HDD | Monitor LG 4K IPS 27UD59-B