No, they do not. But using this forum can help in lessening your problems. Give it a try. Win 10, i7

Quote: No, they do not. But using this forum can help in lessening your problems. Give it a try.

Hello, HDedit!

That's a damning indictment of Cyberlink, surely! But it's one they need to take on board as a "wake-up" call to get their act together and start providing the service they're supposed to provide. A lot of users have a lot of varying issues with Cyberlink, and if Cyberlink doesn't start paying attention, there's going to be a lot of ex-users, giving up on Cyberlink product and going elsewhere for video editing software(or any of the other types of software that Cyberlink produces).

Neil.

This is a second attempt to post this reply(copying & pasting text from first attept which took far too long to upload, and eventually failed).

Quote: Does submitting the crash reports when PD14 crashes make a difference? Does anyone read them? I know in the past few weeks, I have sent it about 10 because PD14 keeps crashing and probably will continue to do so based on my recent experience with it.

For a support ticket I took out once I referenced the support ticket number in comments box of the crash report and during the next support response they said they reviewed the crash report. I can’t say that it helped as it didn’t provide a solution to the crash but at least they acknowledged the report.

In another ticket I mentioned I had submitted a crash report and they wanted to know the email it was sent from, in a subsequent respnse they acknowledge they reviewed the report.

I'd say it couldn't hurt, my guess is they might have some auto parser to maybe provide a few stats here and there on common issues that might be worth a second look.

Concerning your constant crashes, that to me is not the norm, any chance you have the GeForce Experience installed? That creates crash reports, often. If not that, a discussion on what leads to the issue and presented in this forum may lead to a few suggestions.

Jeff

I'm sure someone at Cyberlink handles the crash reports but you need to report the issue to them by creating a support ticket for help.

I am a very long time user of PD. I am running PD14 on a very high end PC I built for live streaming. I have never had a problem with crashing but my PD14 crashes repeadetly. I had one project recently where it crashed every 5-10 minutes. It was a funeral that was almost 3 hours long and it was the biggest nightmare due to some major filming problems and errors. I submitted MANY MANY crash reports. I did not ever get one single email that stated, we received the 25+ crash reports you submitted..... bla bla bla.

I am an Adobe user for Photoshop and InDesign. So I am going to force myself to learn Premier and make the switch from PD.

I have never had problems with crashing until version 14. Just sick and tired of it.