Burning Blu-Rays in PD 14

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

Solved by

Apr 21, 2016 23:37

I am trying to burn Blu-Ray disc in Powerdirector 14.0.2707.0 without success.

Windows 10

This is my first Cyberlink program I have used other than powerDVD, so this is all new to me.

I get an "error code: eEb191784 CyberLink PowerDirector could not format this disc. The burning drive does not support this disc."

At face value, this sounds like, a wrong or bad drive, plus it could be a bad or wrong disc.

I tried bruning an ISO and this worked.

I used ImgBurn to burn this ISO to the very disc that recieved the error code and it worked.

This disc plays on our home Blu-Ray player.

I have tried to figure out how come ImgBurn works burning Blu-Ray discs and PD 14 is not for me.

After going through 2 3rds of my 30 pack of discs(Verbatim BD-R LTH Type 6x), then trying another brand and having the same issue.

The drive is an LG model WH16NS40 with firmware ver. 1.02-A0 - This is a Blu-Ray burner

PowerDirector 14 has burned to dvd for me with this drive.

I purchased this program because the Blu-Ray burning capability.

ImgBurn has no problems burning an ISO and PowerDirector 14 does have a problem... what does this mean?

I also found out that PD does not appear to have the choice to burn its own ISO's after making them, this is unfortunate.

Image posting I do not understand how to fill in the "source" box.

I do have other issues that may or may not be related.

4 times it has stopped responding at various times, but nearly every time temporarily freezes and then continues.

I have tried uninstalling and reinstalling, yet it appears to be opperating the same.

This is my very first post.

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Peace is the experience we need to share... I respect those that walk a different path in peace.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Apr 22, 2016 00:17

Others have the same problem with PD over the years. You can create a folder or an image like you did and then use a disc burning software to create that BD.

Aren’t those disc you have those cheap ones (LTH). I don’t have any experience with them. You are unlikely to get this issue resolved here. Contact Cyberlink support if you want to persue this issue further.

See this link on what others have to say about this error: http://forum.cyberlink.com/forum/posts/list/47386.page .

Let us know if any of this help with your issue.

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

Apr 22, 2016 07:44

Cheers tomasc.... thank you

You are right, there are work arounds and the disc are perhaps not top shelf.

I did see the other posting you showed me. Nice to read but much like I am doing... a work around.

I have contacted support, They said it is prety much said in the error code statement "error code: eEb191784 CyberLink PowerDirector could not format this disc. The burning drive does not support this disc."

Support olso suggested to get some Sony discs.

I have been unable to find any in my city. Online I saw them for 399.99 for 50 discs.

With discs at those costs, it becomes a very costly venture very quickly

My other program works fine with these discs

Perhaps I could hear the equipment otheres are using and the discs.

Thanks again

Perhaps there is a better burner... Peace is the experience we need to share... I respect those that walk a different path in peace.

Andrew - Wales, UK

Contributor Location: Wales, UK Joined: Jan 27, 2009 19:16 Messages: 545 Offline

Apr 24, 2016 17:24

Hi,

I've been using Verbatim blu-ray discs for years with an LG blu-ray burner. I burnt a blu-ray the other day using PD and it did take a while to get going, but did burn correctly eventually. Myself, I just burn to folders mostly then use imgburn - much quicker.

Cheers,

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Apr 24, 2016 19:01

Quote: Perhaps I could hear the equipment otheres are using and the discs.

I have two LG burners, a GGW-H20L and a WH08LS20. No trouble with either one and PD14.

I burn to all sorts of BD media, some very cheap products like OPTIMUM and RiData for preview copies to finished products typically on Sony or Verbatim. Often about 10 discs a week. From what I have seen, BD media does not have near the disc supplier quality issues that plagues the DVD media market. A summary here with very limited data shows typical good feedback http://www.videohelp.com/dvdmedia?dvdmediasearch=&dvdmediadvdridsearch=&type=6&size=All&dvdburnspeed=All&order=Name&hits=50&search=Search+or+List+Media

For one off burns I typically use PD but for end product duplicate copies I use the "Create a folder" option and burn with a dedicated burn utility.

Quote: I have been unable to find any in my city. Online I saw them for 399.99 for 50 discs.

I typically watch for specials but currently an average pay about 0.50 $US per disc for 25GB capacity, 399.99 for 50 a little steep for me.

Jeff

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

Apr 25, 2016 17:23

Thanks Andrew,

Perhaps I have just had bad luck.

Alan Peace is the experience we need to share... I respect those that walk a different path in peace.

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

Apr 25, 2016 17:35

Thanks JL_JL Jeff,

Yes burning to a folder or ISO then to disc works well for me.
I wish it would work for me in PD as well as this was one of the reasons I bought it.
The same discs that don't work in PD work in ImgBurn. I thought this odd.

If i don't use PD to burn discs, then no problem.

Alan
Peace is the experience we need to share... I respect those that walk a different path in peace.

kmjk333

Member Joined: Feb 16, 2016 02:23 Messages: 93 Offline

Apr 26, 2016 02:38

AlanThisIsI,

I have your Blu-ray burner and use the same blu -ray disk. Tried to burn to Blu-ray and get "disk not supported" as a test.

I am not looking for an answer, but with same hardware, I get an error.

I also didn't make any preference settings change to try and figure it out

edit, tested a different verbatim disk for kicks...

"this disk type not supported" --> Verbatim BD-R DL 50GB

This message was edited 2 times. Last update was at Apr 26. 2016 02:44

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

Apr 26, 2016 12:24

Thanks kmjk333,

Good to know..... I am corresponding with support to further understand this. My work around is to make an ISO or burn to folder and then burn to disc with ImgBurn.

Support has had me download PowerToGo10 with a 5 day key to install and do some screen shots of the dive and disc info. in a day or so when they get back to me I may know more. I have been corresponding with support since the 13th of April... this is traking some time. Because there is a work around, I am less frustrated.

I do believe there maybe the disc issue... looking for better discs. This is the only program I have to burn Blu-Ray discs that will not burn these discs, but this will not stop me from looking for better discs.

Thanks again Peace is the experience we need to share... I respect those that walk a different path in peace.

kmjk333

Member Joined: Feb 16, 2016 02:23 Messages: 93 Offline

Apr 26, 2016 13:11

I use ConvertXtoHD and don't have any issues with 25GB or 50GB verbatim Blu-ray disk. They have 25% off discounts just by asking.

I don't recall ever having more than 2 bad disk's out of 100's

http://www.vso-software.fr/products/convert-x-to-hd

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Apr 26, 2016 13:12

Quote: AlanThisIsI,

I have your Blu-ray burner and use the same blu -ray disk. Tried to burn to Blu-ray and get "disk not supported" as a test.

I am not looking for an answer, but with same hardware, I get an error.

I also didn't make any preference settings change to try and figure it out

edit, tested a different verbatim disk for kicks...

"this disk type not supported" --> Verbatim BD-R DL 50GB

Your warning is rather dfferent than the OP error code. Yours usually occurs by poor user defined media selection and can usually be overcome with proper settings. Probably be best to post a pic of your "Create Disc" selections in a proper thread to help identify anomaly.

Jeff

kmjk333

Member Joined: Feb 16, 2016 02:23 Messages: 93 Offline

Apr 26, 2016 17:12

Quote:

Quote: AlanThisIsI,

I have your Blu-ray burner and use the same blu -ray disk. Tried to burn to Blu-ray and get "disk not supported" as a test.

I am not looking for an answer, but with same hardware, I get an error.

I also didn't make any preference settings change to try and figure it out

edit, tested a different verbatim disk for kicks...

"this disk type not supported" --> Verbatim BD-R DL 50GB

Your warning is rather dfferent than the OP error code. Yours usually occurs by poor user defined media selection and can usually be overcome with proper settings. Probably be best to post a pic of your "Create Disc" selections in a proper thread to help identify anomaly.

Jeff

thanks

it was just a test since we both had same burner and disk's. And if I wanted to dive into this, yes, poor user settings since I didnt touch anything

Not looking to resolve for me personally at this time.

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

Apr 28, 2016 12:45

Good Day,

It is now past 48 hours since I sent support what it requested. I am still waiting their reply....... soon I hope.

I have taken this time to read up on Blu-Ray record-able discs. There is a lot of information out there. Reading the difference between LTH vs HTL and when burner manufacturing made adjustments to their burners including firmware to allow them to burn LTH discs. This took place way back in 2007-2008.

I am looking for a decent quality disc that I can print on with my desk top printer (inkjet) Peace is the experience we need to share... I respect those that walk a different path in peace.

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

Apr 30, 2016 08:55

Good Day,
On the 4th day I got a reply from Support.
quote "We are trying to find a similar spec PC, optical driver and the disc to check if we are able to reproduce the issue in our lab.

In the meantime, it is suggested to try reinstall PowerDirector and the VGA driver. It might be a possible solution."

I did try their suggestion(reinstalling) before making contact with support, so I am not sure that doing this another time will help.

I was hoping to figure this out and then move on to other issues. My PD14 hangs and freezes completely on a regular basis. I have informed support about this while asking about the disc burning issue.

After correspondence with Support since the 13th of April and now being the 30th and nothing has changed. Right now, I am not sure this is the program for me. Peace is the experience we need to share... I respect those that walk a different path in peace.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Apr 30, 2016 12:24

I know you are in Canada, you can buy Sony BluRay disks for under $100 for a 50 pack at B&H.

http://www.bhphotovideo.com/c/product/614989-REG/Sony_50BNR25AP6_BD_R_Blu_ray_Recordable_Disc.html

There are other places to buy Sony BluRay discs, I don't know what is available in Canada.

Of course be sure you have a BluRay Burner drive in your computer. DVD burners cannot burn Bluray. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

Apr 30, 2016 22:23

Thank you Carl312,

Yes B&H has a good selection at a reasonable price. I will order a 5 pack for testing then move on to the spindle as needed.

Yes I have a Blu-Ray burner.

Here's hoping this will work.
I have tried 2 brands to date and neither worked with PD14, yet both work with ImgBurn, so I'm really hoping the Sony discs work with PD14

Cheers.

Peace is the experience we need to share... I respect those that walk a different path in peace.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Apr 30, 2016 23:03

Quote: Thank you Carl312,

Yes B&H has a good selection at a reasonable price. I will order a 5 pack for testing then move on to the spindle as needed.

Yes I have a Blu-Ray burner.

Here's hoping this will work.
I have tried 2 brands to date and neither worked with PD14, yet both work with ImgBurn, so I'm really hoping the Sony discs work with PD14

Cheers.

You are welcome. I find that Powerdirector is good for creating Disk Folders or ISO files. Then use an external Disk burning application. (i use Nero Burning Rom 9) 9 is an older version but the new versions work also.

There are plenty of free disk burning applications, a search will find them. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

May 01, 2016 10:25

Good Day Carl312,

You are right in being able to burn to folder or ISO. I am using ImgBurn as a free burning tool for my ISO's and that is working for me.

Windows 10 pro 64bit 8gigs Ram AMD FX8350 Radeon HD 6670 Kingston 250gig ssd C:\ over 100 gigs free with 4tb Seagate data , 2tb data, G:\ Blu-Ray Burner LG model WH16NS40 with firmware ver. 1.02-A0

Thanks Again,

Alan

Peace is the experience we need to share... I respect those that walk a different path in peace.

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

May 03, 2016 22:59

AlanThisIsI, have you tried to see if PD is detecting the correct burn speed for your BD discs? I'd try the lowest speed once and see if that gets around the issue you have, just a wild guess so if you want to see if you create another coaster, give it a try.

Jeff


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AlanThisIsI

Newbie Location: Peterborough, Ontario, Canada Joined: Apr 10, 2016 15:23 Messages: 10 Offline

May 04, 2016 07:49

JL_JL, thanks for this. I have tried this with-out success. I tried this with the 2 different brands. All these rejected discs by PD, work with ImgBurn.
I'm ordering some Sony discs online as none are available locally to give them a try.

Cyberlink Support has suggested to use Sony discs and re-install PD14 along with graphic card drivers. I have re-installed them both with-out success.

Here is my thought on this....
PD14 initially sees and it appears to properly ID the speed of the discs as seen under settings. Based on the sound and the short time it takes when it goes to burn the disc and the showing up of the error code. This all happens too quickly in my opinion. It appears that PD "re-checks" the disc after rendering(processing) and before burning. The time PD waits for an answer while re-checking is too quick. This one thing alone can be an issue that rejects the discs. I have no way of testing this.
It appears that PD has a time it waits and my other program waits for the detection of the disc and then burns. This would answer why PD sends an error code and ImgBurn does not and why the discs are still usable.

I think this would also answer why only some have this issue. Perhaps the Sony discs will have the response time required to run smoothly.

It will be a few days before I will find out...

Thanks again.... cheers,

AlanThisIsI

Peace is the experience we need to share... I respect those that walk a different path in peace.