Cannot play files using "open with" command Windows 10

carlolsen

Newbie Joined: Feb 01, 2012 23:13 Messages: 7 Offline

Solved by

Apr 16, 2016 22:59

My new installation of PowerDVD 16 opens and plays all of my movie/video files with no problem when they are selected from WITHIN the program.

However, if I select a file in Windows Explorer and select "Open With" PDVD 16 nothing happens.

I have selected PDVD 16 as the default player in Autoplay but this makes no difference.

I have upgraded to every version since PDVD9 and have never experienced this problem before.

Also, if I select "open With" PDVD 15 insted of 16 the files play perfectly every time.

Is this a known issue and does anyone have a solution?

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

May 24, 2016 03:54

Hi Carlolsen,

Please delete the cache file under user's appdata:
C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD16\cache

First you have to make sure that the hidden folder are visible.

If the problem is still happening so please reinstall PDVD without keeping user settings

If this have not helped so please submit Customer Support tickets.

Thanks,
Hicham

This message was edited 1 time. Last update was at May 24. 2016 03:55

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Bob76

Newbie Joined: May 29, 2016 12:01 Messages: 1 Offline

May 29, 2016 12:08

Quote: Hi Carlolsen,

Please delete the cache file under user's appdata:
C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD16\cache

First you have to make sure that the hidden folder are visible.

If the problem is still happening so please reinstall PDVD without keeping user settings

If this have not helped so please submit Customer Support tickets.

Thanks,
Hicham

I had the same problem

its working! thx