Could not play (screen turns BLACK) some HEVC 4K files!

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Chi-Yip

Newbie Joined: Nov 15, 2013 21:22 Messages: 3 Offline

Solved by

Apr 14, 2016 08:56

Could not play (screen turns BLACK) some HEVC 4K files!

Kidding me?

Test samples from
http://www.elecard.com/en/download/videos.html

Even noemal windows media player (and Plotplayer, Vlc, ZoomPlayer, Splash) can play this without problem.

Windows 7 64bit!

dho (HK)

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Apr 15, 2016 02:30

Hi Chi-Yip,

Please make sure you are using the new version PowerDVD 16?
Beside of that, I recommend you to directely contact the customer support under:
http://www.cyberlink.com/support/contact-support.jsp

Greetings
Hicham
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Ivan

Newbie Joined: Apr 15, 2016 18:00 Messages: 2 Offline

Apr 15, 2016 18:03

Hi. I want to report the same problem with x265 HEVC videos. Unable to playing it.

Im using PowerDVD Ultra, build 16.0.1510.60

Where I can report that bug?

nullack

Member Joined: Dec 29, 2010 04:09 Messages: 139 Offline

Apr 17, 2016 00:01

In my tests, both HEVC 4K in main and main10 profiles will playback. Even 60 FPS footage will.

Only main profile has hardware decode but the software in main10 still works

Try updating your GPU drivers.

Ivan

Newbie Joined: Apr 15, 2016 18:00 Messages: 2 Offline

Apr 17, 2016 10:57

My gpu drivers are ok. Im using Asus GTX 970.
But I found proper solution. I didn't properly activate player, thats why it was black screen on HEVC videos.
I did only serial key part, but forgot to activate and 2nd part via URL activator code.