Power DVD 16 (Live)

Anonymous

Solved by

Apr 14, 2016 01:44

Assuming it's available, I am unable to download the new version 16 using the Cyberlink Application Manager. Just keeps defaulting back to the log in window. I have sent a support ticket but would also appreciate any help from the forum. Thank you.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

May 24, 2016 04:45

Hi ron1832,

Have received an answer from support? Please let us know.

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Anonymous

May 25, 2016 00:15

Thanks Hicham,
Support supplied me with a download link and Power DVD 16 (Live) is now installed and working well, however, when I run the program I get a software update notification which will not download with the Application Manager. Same original problem with the App Manager, which defaults back to the sign in page when I try to download the patch.
Kind regards, Ron.

WillChill58

Newbie Location: Northern Hemisphere Joined: Dec 10, 2012 22:00 Messages: 13 Offline

May 30, 2016 01:26

I haven't been able to install the 16 live either and I'm at the point where support just repeats themselves things I've already tried. the dvd 16 trial worked easil and fine but the live claims there is another install manager somewhere that needs to be removed. For the life of me I can't find such a thing. I cloned the OS and placed it on my less powerful computer and live 16 installed just fine. so it has to be a bios or motherboard or any number of hardware issues or a bad program. I've used all the separate special links to, so I've paid for it and haven't been able to use it at all for 2 months now. I'm asking them for a key so I can get on with my life. I've been a longtime loyal customer, it's smart business because the amount of time I've spent on this with the wages I make have paid for that 16 many times over.. 2 months! still waiting.