Crashing every time I render

Frithgar

Newbie Joined: Feb 16, 2015 12:24 Messages: 25 Offline

Solved by

Apr 12, 2016 10:20

I had PD13, after windows 10 it started crashing every time I rendered a project. I upload gaming videos to YouTube and need to record, edit and render on a daily basis. After the crash, I would dutifully send in my report to cyberlink along with my email address so they can inform me of any fix etc. I'm not convinced anyone ever reads those reports. When I reopened pd13 it would tell me that the last project crashed, would I like to rescue it. Yes. I would then go back to the produce page, select the exact same settings as previously (XAVCS file, MP4, customised to 27.5mb and 60fps). Select the same file name and tell PD13 to overwrite and it would render the project without any issues at all.

I started having problems being able to edit avi files at all, tried numerous fixes and in the end decided I'd upgrade to PD14. I now have a £50 upgrade that not only crashes when I try to render, but now crashes when I reopen and attempt the same thing again. It simply will not render on my customised settings of 60fps. I need 60fps as that's what I record my gaming at, and what most games run at.

Any help would be greatly appreciated!

Frithgar

Newbie Joined: Feb 16, 2015 12:24 Messages: 25 Offline

Apr 12, 2016 10:40

Small update, I'm using H.264 AVC now instead of XAVCS. I have the bit rate and fps set the same on a custom setting. If the auto selected option of SVRT fast video rendering is selected then the program crashes every time. If it's not, it crashes the first time, but not when I recover the project and overwrite the first file. If I don't overwrite but give a new file name, it will crash.

I've tried using an input file of WMV and AVI2, both with the same result. I have a 5 second clip that I use before and after videos, if I use it, then that 5 second clip will render, then PD14 will crash, if I don't use it, then it crashes right at the start. The five second clip is an animated text sequence made using PD13

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Apr 12, 2016 13:52

Hi Frithgar,
Some basic info and a screenshot would help please.
1. Diagnostic data, Part A & B information.
2. Screenshot of the Edit workspace with your project insitu, see guide Part E & F.

If you have a Nvidia gpu, have you uninstalled GeForce Experience or updated to the latest driver?

Shadow File generation, has it been completed before you start editing?

Link: http://forum.cyberlink.com/forum/posts/list/45453.page

Dafydd

This message was edited 1 time. Last update was at Apr 12. 2016 13:53

Frithgar

Newbie Joined: Feb 16, 2015 12:24 Messages: 25 Offline

Apr 12, 2016 18:35

At work on my phone at present so the files will need to wait until tomorrow. In answer to your questions, no I don't have nvidia, I have a Radeon top end eyefinity capable graphics card. I also have a very good processor and 16gb of RAM. Usually the shadow files haven't finished generating when I start rendering, it simply takes too long to wait for them. Some of my projects involve several hours of footage. I will try to get the files posted up tomorrow afternoon (I'm working a night shift right now). Incidentally, the project page is telling me it's at 25 fps, whereas my files I work with are all 60. Am I safe to assume that the 25fps is a placeholder and it does in fact render at 60 fps as per my customised settings?

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Apr 12, 2016 20:33

Frithgar, If you do not want to wait until the shadow files generate, you should turn off the shadow file generation.

Preferences > General. Uncheck Enable HD video Processing (Shadow files)

It is possible that the shadow files not being done are causing your other problems in editing. By turning off the generation, PD will not use them.

.


Filename	Preferences_General.PNG	Download
Description	Disable shadow files.
Filesize	32 Kbytes
Downloaded:	18 time(s)

This message was edited 1 time. Last update was at Apr 12. 2016 20:35

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Frithgar

Newbie Joined: Feb 16, 2015 12:24 Messages: 25 Offline

Apr 13, 2016 10:08

Version is PowerDirector Ultimate 14 64-bit 14.0.2707.0

I've attached the dxdiag, also screen shots for work space and produce page showing my custom settings as much as possible.

The issue occurs when using the smart rendering option and without. It occurs whenever I start a new project, but reopening an existing project (recovering from a crash) will usually allow it to render. Not every time though.

I've disabled shadow file generation, it's made no difference to the issue

Thank you for your time

Filename	Frithgar DxDiag.txt	Download
Description	dxdiag file
Filesize	84 Kbytes
Downloaded:	220 time(s)


Filename	Frithgar screenshot.jpg	Download
Description	Screen of four monitors showing workspace
Filesize	1770 Kbytes
Downloaded:	18 time(s)


Filename	Frithgar screen2.jpg	Download
Description	screen of four monitors showing produce page
Filesize	1571 Kbytes
Downloaded:	16 time(s)

Frithgar

Newbie Joined: Feb 16, 2015 12:24 Messages: 25 Offline

Apr 14, 2016 04:55

Today it's decided to simply not render at all. Is there any point in sending my email with the error files? I've never heard any response and nothing has ever changed, therefore I must assume they never read them. They've simply added it to make idiots like myself feel better.

Frithgar

Newbie Joined: Feb 16, 2015 12:24 Messages: 25 Offline

Apr 14, 2016 05:11

Here is the latest crash report, is anyone able to tell me if there is anything useful in this info?

Thank you for your time

Frithgar

Filename	CrashRpt.xml	Download
Description	Crash report
Filesize	2 Kbytes
Downloaded:	210 time(s)

Filename	MiniDump.dmp	Download
Description	mini dump file
Filesize	446 Kbytes
Downloaded:	308 time(s)

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Apr 14, 2016 11:34

Hi Frithgar,
I haven't a clue why you're experiencing the crashes, might be indicative that when stressed a particular hardware is failing. Video editing is stressful for a computer. You do have a powerful set up. I do notice you have a number of reports at the end of the diagnostic that you might want to investigate.
You may want to contact CyberLink's online support: http://www.cyberlink.com/support/index.html

I'm not sure this is an actual PDR issue and the crashing maybe happening just because you have a high stress program open.
Just an opinion.
Dafydd

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Apr 14, 2016 11:35

Quote: Today it's decided to simply not render at all. Is there any point in sending my email with the error files? I've never heard any response and nothing has ever changed, therefore I must assume they never read them. They've simply added it to make idiots like myself feel better.

Take a look at your Dxdiag.txt file, near the bottom of the text file there is a list of Windows Faults (errors), I suspect that if you run down the causes for those errors, you would go a long way toward fixing all of your computer problems.

Powerdirector does not like System errors. Powerdirector does very strange things when the Operation System has errors.

This message was edited 1 time. Last update was at Apr 14. 2016 11:37

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Apr 14, 2016 14:30

I think there's a significant difference between crash reports and customer support. As far as I know, crash reports just go into a statistical database so a software developer can focus on major issues.

Customer support (which I've used several times) provides you with a response to your particular problem. Often they ask for more info, and often it takes a week or more to hear back, but I've always had a response. Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6