Power Director 14 crashes doing the most basic things.

tripplejaz

Newbie Joined: Mar 12, 2016 01:44 Messages: 6 Offline

Solved by

Mar 30, 2016 12:32

This has been a frustrating experience for me. I don't really know where to start. I've uninstalled/reinstalled, patched, etc.

I'm using Windows 10. 16GB ram. 2Gb video memory, Nvidia card.

I'll give more system specs later if needed. But this program crashes whenever it loads up, whenever I select multiple movie clips, when I open projects, whenever I split movie clips, whenever I import media, etc., doing REALLY basic stuff. It's impossible to edit when I send a dozen reports in 20 minutes of trying to edit. I have no idea what the issue could be. Is there any way to trouble shoot this?

Meanwhile it'll render out perfectly, screen record without issue, it's just using the actual editor that everything goes stupidly wrong. I made a 2 minute video that took me almost 4 hours because I had to uninstall. reinstall, close out, send reports, crashing all the time, restarting computer, on and on.

Also, the program says "concurrent sessions not support" but all the processes are killed in the task manager. So frustrating.

This message was edited 1 time. Last update was at Mar 30. 2016 12:34

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Mar 30, 2016 13:05

Hi, The members will need to see a copy of your computer's dx diag file before they can comment. Often there are clues as to why things happen in the dx diag file, so please up load it . Also please say what Resolution of clip are trying to edit. Thanks

Robert

This message was edited 1 time. Last update was at Mar 30. 2016 13:08

Panny TM10, GH2, GH4,

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Mar 30, 2016 13:40

This may have nothing to do with your problem, but be sure that you have uninstalled GeForce Experience (which is loaded by default with new Nvidia drivers). Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

Anonymous

Mar 30, 2016 18:27

Hello, tripplejaz!

I don't quite know if you've read any posts before posting your own comment here, but if you have read a few, you might've noticed several have dealt with Nvdia graphics cards and GeForce Experience, and how it is causing a lot of frustration for PD14 users. Richmond Dan knows this full well, having commented on it himself on numerous occasions, sou you could do well in following his tips, and anyone else, for that matter, who have had such experience.

Cheers!

Neil.

tripplejaz

Newbie Joined: Mar 12, 2016 01:44 Messages: 6 Offline

Mar 31, 2016 15:05

Okay so Richmond Dan's advice has worked so far. Does Cyberlink know why GeForce Experience conflicts so much with Power Director? No Crashes at all after I removed it.

Anonymous

Mar 31, 2016 19:35

Quote: Okay so Richmond Dan's advice has worked so far. Does Cyberlink know why GeForce Experience conflicts so much with Power Director? No Crashes at all after I removed it.

Hi, tripplejaz!

This is an ongoing problem. Cyberlink techs are still trying to "nut it out". It may take quite a while before an answer is forthcoming and perhaps a solution will be found in time for it to be worked into PD15 when it's released. As for me, I haven't had the problem because I don't believe I have an Nvidia graphics card. I've been watching this from a distance, as it were. GeForce Experience, being part of the Nvidia card software(I assume) has been a thorn in the side of PD14 users, apparently, since PD14 wasa launched. So when Richmond Dan or others suggest removing GeForce Experience, best to follow their advice.

Cheers!

Neil.

tripplejaz

Newbie Joined: Mar 12, 2016 01:44 Messages: 6 Offline

Mar 31, 2016 19:38

Quote: GeForce Experience, being part of the Nvidia card software(I assume) has been a thorn in the side of PD14 users, apparently, since PD14 wasa launched. So when Richmond Dan or others suggest removing GeForce Experience, best to follow their advice.

Cheers!

Neil.

His advice worked like a charm.

Thanks for your reply to my question.

WILLIAM

Newbie Joined: Apr 01, 2016 17:55 Messages: 1 Offline

Apr 01, 2016 18:15

Uninstalled Gforce Experience and it seems to have fixed my problems with powerdirector freezing and shutting down. Problem was exaggerated when I updated from version 13 to 14. To whom it may concern. Thanks.