PD 13 Crash with Geoforce GTX 960

Gurush

Newbie Joined: Mar 25, 2016 16:32 Messages: 2 Offline

Solved by

Mar 27, 2016 04:25

I installed a Graphic card: Gigabyte GTX960 With 4GB memory. Since than evrey time I try to work with the pd13 it crash and I get the following:

<?xml version="1.0" encoding="UTF-16"?>-<CrashInformation VERSION="3.0"><ID Value="9DB48E65-BABD-4189-B3C5-1319DBFE3ED1"/><UUID Value="S-1-5-21-4091174891-3128812532-110834185-1000-43A568FD-7AB4-4BA0-8A0E-0D79DFE4B906"/><SR Value="VDE151112-01"/><ProductName Value="PowerDirector"/><AppName Value="PDR13.exe"/><AppVersion Value="13.0.3516.0"/><VersionName Value="13.0"/><VersionType Value="Ultimate"/><Is64BitOS Value="1"/><OSName Value="Windows 7 Ultimate Build 7601 Service Pack 1"/><GDICount Value="1386"/><VMSize Value="38093 MB"/><RAMSize Value="16182 MB"/><VGAName Value="NVIDIA GeForce GTX 960" DriverVersion="10.18.13.5362"/><VGAName Value="Intel(R) HD Graphics 4000" DriverVersion="9.17.10.2817"/><CPUName Value="Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"/><ModName Value="ntdll.dll"/><ModVersion Value="6.1.7601.17725"/><ExceptionCode Value="0xC0000005"/><Offset Value="0x000000000004E4B4"/><SendLogUrl Value="http://boomerang.cyberlink.com/prog/util/boomerang/sendlog.jsp"/><SessionTime Value="101"/><MTBF Value="101"/><AbnormalTermCount Value="0"/><AppLanguage Value="ENU"/></CrashInformation>

Please help me

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Mar 27, 2016 10:36

This is a common problem with nvidia drivers. Check to see if you have the Geforce Experience installed and remove it.

Let us know if this fixes the problem.

Gurush

Newbie Joined: Mar 25, 2016 16:32 Messages: 2 Offline

Mar 27, 2016 12:57

Thank you so much for the prompt answer that solved the problem like magic.

YNLExposure

Member Location: Nevada Joined: Sep 25, 2011 18:14 Messages: 65 Offline

May 03, 2016 01:25

I have 2 x GTX970's and I game, record gaming, photoshop, and edit video. Tired of the Cyberlink weaknesses like incompatibility with GeoForce experience. Finally time to say good bye to the simplicity of Power Director and go back to Premiere Pro.