LG PDVD OEM - 'Trial Expired' after update?

Jonathan

Newbie Joined: Dec 07, 2008 04:34 Messages: 3 Offline

Solved by

Dec 07, 2008 04:41

Hi there, I bought an LG combo drive over the summer and I've been playing HD-DVDs with the included PDVD 7 OEM fine since.

Yesterday I got my first Blu-Ray (The Dark Knight) and PDVD said it needed to update to play it. After the update (which seemed to have a problem moving some file) the software no longer works properly. Every time I start it up I get a warning that my trial has expired and asking me to enter a CD key - which I don't have as the LG OEM software isn't provided with one.

I also tried uninstalling, reinstalling and downloading the update manually and got the same problem.

Can anyone help? I'm at my wits end trying to work out how to get this resolved.

*EDIT* - In case it helps, the error I get when applying the update is when the installer tries to install the file 264dmmx.dll. A 'ComponentMoveData Error Information' dialog box appears with the following text:

ComponentMoveData had the following error;

Component: HD Component
File Group: HD File Group
File: C:\Program Files\Cyberlink\PowerDVD\VideoFilter\264dmmx.dll
Error Number -2147024891

I'm running WinXP Home 32 bit, SP3.

This message was edited 1 time. Last update was at Dec 07. 2008 15:59

Jonathan

Newbie Joined: Dec 07, 2008 04:34 Messages: 3 Offline

Dec 09, 2008 08:32

2 Days and no response on the forum or from my support request to CL? Can anyone help with this please?

This is all turning into far more trouble than its worth for a slightly sharper picture

Anthem

Newbie Joined: Nov 09, 2008 16:44 Messages: 6 Offline

Dec 09, 2008 15:08

Hello Johathan.

Can you provide the following info:
1. LG Drive model # (for example GGC-H20L) and firmware version.
2. Video Card model and driver version
3. PowerDVD 7 version/build number
4. Monitor model and connection you are using (for example HP w2207h using DVI)

You can download Cyberlink's BD Advisor and post the result of the test.

What is the name and size of the update file you downloaded?

Check the Program Files folder and make sure that Cyberlink PowerDVD folder is deleted. Also run "regedit" and delete all references to PowerDVD.
for example:
HKEY_CURRENT_USER\Software\CyberLink\PowerDVD

Some other tips: make sure you are using Administrator account when you install the update.

Disable anti-virus while you install the update.

Good luck.

Jonathan

Newbie Joined: Dec 07, 2008 04:34 Messages: 3 Offline

Dec 09, 2008 15:23

Quote:

Disable anti-virus while you install the update.

Thank you thank you thank you thank you thank you.

My word. It's been a long time since I had to do that to get an install to work. The install worked fine with Norton 2009 disabled. The player had a bit of a wobble the first time I put The Dark Knight in - it just exited. I fired it up again and hit play and it seems to be working beautifully.

Thanks again for the help. And also thanks.