Maybe this?

Jeff

i cant read or open you photo file (

none of my pdf files / projects have sound to hear....

I played a video I produced without hearing the sound, and it did play WITH sound on a different player.
However, when I try to play it/watch it/edit it/
in PD, NO SOUND.

I did a total reinstall, but still same problem.

How about the box on left of sound track...is it un-checked? Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

angela123, you appear to not be able to open a embeded link, download a pic, download a pdf user guide, so let’s try the reverse, how about you attach a pic to this post of a screen snapshot of an open PD project that plays back with no sound in PD. Maybe from your pic someone can identify your current sound issue.

Jeff

Hi, Angela!

I just took a look at the image, it shows the speaker icon under the preview screen with the diagonal line through it, indicating muted audio. Just check there. If you see that line through the pleaker, click to un-mute the audio, problem solved(hopefully)!

Cheers!

Neil.

Thanks, boxes are checked, volume is up see attachment. (Any thoughts about y I cant open embeded links?)

Try unchecking all but the audio in the first track. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

I see that the first few clips have 'dots' (left red arrow) at the beginning and end points of the clips - but the following clips (right arrow) - does not.

Any significance to this regarding no sound?

CS

p.s. - might mean that those clips were just edited - truncated to a shorter duration. Still no reason for why all has no sound. PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive

Hi Angela





Perhaps Powerdirector is muted within windows sound mixer, have you tried looking there?



Pete

Quote: Hi Angela





Perhaps Powerdirector is muted within windows sound mixer, have you tried looking there?



Pete

Hi, Angela!

What Peter7769 suggests here is a definite possibility. However, in trying to formulate an answer myself, I've hit a brick wall. In Windows XP I could click on the speaker icon next to the time display(bottom-right corner of monitor) and I could select advance settings that govern the output of any programme that puts out audio. In Windows 7 I don't seem to have that option. I went into Control Panel to look for an advanced audio mixer, d'ya think I could find it? Nah! Well anyway, Peter may have better luck and may be able to advise you better than I can at this moment. All I can suggest is that any audio output you think might be muted or have its volume slider pulled down to zero volume, inspect them and udo any mute or slide any fader up to give good output, and on PD14, make sure none of your audio tracks, on which there's any content, are muted.

Cheers!

Neil.

Peter and Neil, I looked at the Windows (10)
mixer by my clock, and the Communications tab indicates that the volume is not muted.

Well, I don't know what to do now... I love PD but will be very limited if I can't hear the sound.
I reinstalled it twice, I have updated windows, I have updated my graphics card, and I have tried various videos (even finished ones) and NO sound plays...
If I write to PD support, they give a million instructions and I have done them all.
The rest of the sound works on my computer, this is so disappointing. Anyone have any other ideas?

Did you try what stevek suggested?

Do you have sound on other projects? Is the no sound limited to THIS particular project?

Does the source/original clips have sound? If they didn't start out with sound - well then obviously they wont in whatever editor you drag them into.

Did you try to drag one of the clips that currently does not have sound - did you try putting it into a NEW project to see if it has sound?

CS PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive

Did you install any other software that night? , maybe try a system restore from say a week ago to see if that helps?

Pete

Well, this is odd... I tried viewing the volume mixer, and THIS TIME, I had new options, and moved the sliders, and YES, it worked!
Well, I am relieved and very thankful to everyone's suggestions.

Quote: Well, this is odd... I tried viewing the volume mixer, and THIS TIME, I had new options, and moved the sliders, and YES, it worked!
Well, I am relieved and very thankful to everyone's suggestions.

Hi, Angela!

We can label this one as "Solved" then, ay? I thought it might've been something to do with your computer's audio mixer. All's well that ends well! As they say.

Cheers!

Neil.

YES!! THANKS. Solved. )