Technical Support

RDOIII

Newbie Joined: Sep 28, 2010 17:48 Messages: 14 Offline

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Feb 10, 2016 06:45

Hello

I posted a question to technical support regarding issues related to "audio editing"

It has been 24 hours and I have not received anything beyond the automated 'We got you message"

Can someone provide some comments on what to expect from Technical Support. Please include any advise on if there is something to do other then send email.

Thanks in advance for any responses.

RDOII

All vodi

Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Feb 10, 2016 13:12

Suggest you try this forum. If you look at all the issues covered the answer may already be right here. Win 10, i7

Paul1945

Contributor Location: South Africa Joined: Apr 12, 2014 14:11 Messages: 327 Offline

Feb 10, 2016 13:19

Please just be happy Taiwan is not next door....we all like to help ....your mother waited 9 M.
Send also some Details from your Computer.
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This message was edited 1 time. Last update was at Feb 10. 2016 13:20

Pauls PC
X399 AORUS Extreme/AMD Ryzen2970WX/1xQuatro 4000 Driver:Geforce 419.67Skill V DDR4 64GB/3200MHz/Win10 prox64
Intel SSD 750/400 / Intel SSD 750/1.2Tb 1x4TB SSHD /1xSeagate 10TB pro
1xSamsung UA28D590 4k LUMIX GH5 1xLG HDR

Skibbbi

Newbie Joined: Jan 05, 2016 06:45 Messages: 12 Offline

Feb 10, 2016 16:30

In my experience, that support responds within 2-7 days. But responds

RDOIII

Newbie Joined: Sep 28, 2010 17:48 Messages: 14 Offline

Feb 10, 2016 21:08

As info, I did a response from Tech Support - a good thing.

They apparently misunderstood my question and thought my issue was related to video capture - but they did respond.

Sent follow up information.

RDOIII