PD15 goes into slow motion when editing

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Solved by

Feb 09, 2016 17:20

This is my first post here. I previously had PD12 I believe it was and on my previous computer which was 5 yrs old it was struggling. So I bought PD15 and a newer computer, (details in my signature). It's used, but looked like it should be much more powerful than my previous computer.

I just recently starting shooting videos for youtube and vimeo and shoot in full 1080p hd shot with a Nikon D3300. I often have 6-15 scenes with the camera soundtrack and a separate higher quality soundtrack. This is the first time I've tried editing on the new computer and am having serious issues. For this video, I had 12 scenes, but tried working on just half of them for a total time of 30 minutes of raw video, which will be cut down greatly once I can make the program work. So far all I've done is add the videos to the timeline, and the sound. No effects added yet, although I have used color director to edit lighting and such on several clips.

My issue is when I hit play to start watching the video, WHILE editing, it plays fine for about 1-2 seconds, then the video goes into basically slow motion. (see attached sample)

I've tried turning off all programs, including Avast antivirus.

I have tried putting the video file on a separate HD from the operating system. (I run win10 off an SSD, and put the files on a 4tb 7200rpm disk) I will be installing an external USB 3.0 ssd tomorrow to run the files from. I also plan to remove, clean and re-install the whole program, unless I'm told different in here.

Here's a few more answers. Hope this is enough to get started.

7. What codec packs installed? See PD's Readme html file ??? Unknown
8. What other video editing programs are installed - just in case there is a software conflict. - Other programs on this computer include Itunes, Movies and TV, Quicktime, VLC media player, windows media player

Filename	IMG_7575.MOV	Download
Description	Video sample of problem
Filesize	19686 Kbytes
Downloaded:	121 time(s)

Filename	barefootguyinco_DxDiag.txt	Download
Description	DXDiag file
Filesize	78 Kbytes
Downloaded:	313 time(s)

This message was edited 1 time. Last update was at Feb 10. 2016 13:49

System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

All vodi

Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Feb 10, 2016 13:11

In what app are you playing the video when you observe the slowing ?

This message was edited 1 time. Last update was at Feb 10. 2016 13:11

Win 10, i7

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Feb 10, 2016 13:24

I should have made that clearer, sorry. The video sample is from PD15 itself. It does this when I'm editing and hit the play button. System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Feb 10, 2016 13:27

I even tried working on just just 10 minutes of video, and it still did this. System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

All vodi

Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Feb 10, 2016 16:22

OK. It has to do with the fact that you are viewing the clip real-time and that your PC does not have a video processor fast enough for it. Check it out. Win 10, i7

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Feb 10, 2016 16:27

I just bought a new video card last week. It's the AMD Radeon R9 380. Here's the specs

4GB 256-Bit GDDR5
Core Clock 990 MHz
1 x DL-DVI-D 1 x DL-DVI-I 1 x HDMI 1 x DisplayPort 1.2
1792 Stream Processors
PCI Express 3.0

I would think this would be enough of a card as it's a pretty decent card. System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

All vodi

Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Feb 10, 2016 16:29

No, that's not it. I suggest you read the user manual on "real-time" video previewing. It explains it all. Win 10, i7

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Feb 11, 2016 01:28

So how powerful of a system do you need to run editing in full hd preview, real time? If it's offered, someone must be able to do it? System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Feb 11, 2016 02:27

Just watched a video of a guy with a similar, but less powerful computer editing a WAY more complex video, in real time, using Adobe and having now problems. So will try re-installing tonight, and if that doesn't work, I'm going to Adobe or Final cut. I've screwed with this for days now and can't even use the program, and I believe my system should have the horsepower to do so. System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

AlS

Senior Member Location: South Africa Joined: Sep 23, 2014 18:07 Messages: 290 Offline

Feb 11, 2016 03:01

First try to reduce the preview quality and see if it works. Power Director 13&14 Ultimate, Photo Director 6, Audio Dir, Pwr2Go 10
Win 10 64, Intel MB DH87MC, Intel i5-4670 CPU @ 3.40GHz, 16Gb DDR3 1600, 128Gb SSD, 2x1Tb WDBlue 7200rpmSATA6, Intel 4600 GPU, Gigabyte G1 GTX960 4GB, LG BluRay Writer

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Feb 11, 2016 03:03

I have tried that. Then the audio gets way ahead of the video because it's running so much slower. System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

AlS

Senior Member Location: South Africa Joined: Sep 23, 2014 18:07 Messages: 290 Offline

Feb 11, 2016 03:08

Strange - 4k preview is a problem but that should not happen with HD. No better after re-install? Do you have the latest version of Quicktime? If not, update and try again.
Have you applied latest updates to Power Director? Power Director 13&14 Ultimate, Photo Director 6, Audio Dir, Pwr2Go 10
Win 10 64, Intel MB DH87MC, Intel i5-4670 CPU @ 3.40GHz, 16Gb DDR3 1600, 128Gb SSD, 2x1Tb WDBlue 7200rpmSATA6, Intel 4600 GPU, Gigabyte G1 GTX960 4GB, LG BluRay Writer

Neil.F.1955

Senior Contributor Joined: Mar 07, 2012 09:15 Messages: 1303 Offline

Feb 11, 2016 09:13

Hi, barefootguyinco61!

Just an aside, I think you may have had a finger slip on your keyboard! Power Director 15 has not yet been released, I think you may be referring to the current version, Power Director 14!

Cheers!

Neil

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Feb 11, 2016 13:36

Yes, meant PD15. And I have updated to the latest version. Quicktime is also updated.

Another thought. In watching the video of the guy editing the highly complex, multi layer video on a slower computer than mine, he seemed to be editing 4k and not having problems.

You can watch his video, which is on an adobe site at: http://tv.adobe.com/watch/maximizing-cs55-performance-with-intel-xeon-processors/editing-performance-with-intel-xeon-processors/ to see what I'm talking about. This is why I feel my system should be capable of editing without all this lagging. System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

Neil.F.1955

Senior Contributor Joined: Mar 07, 2012 09:15 Messages: 1303 Offline

Feb 12, 2016 00:34

Quote: Yes, meant PD15. And I have updated to the latest version. Quicktime is also updated.

Another thought. In watching the video of the guy editing the highly complex, multi layer video on a slower computer than mine, he seemed to be editing 4k and not having problems.

You can watch his video, which is on an adobe site at: http://tv.adobe.com/watch/maximizing-cs55-performance-with-intel-xeon-processors/editing-performance-with-intel-xeon-processors/ to see what I'm talking about. This is why I feel my system should be capable of editing without all this lagging.

Hello, barefootguyinco61!

I don't want to appear pedantic, but the same mistake has turned up in your latest post. We're currently with Power Director 14, Power Director 15 won't be released until later this year.

Cheers!

Neil.

barefootguyinco61

Newbie Location: Colorado Joined: Feb 08, 2016 22:28 Messages: 14 Offline

Feb 12, 2016 01:47

Yeah, don't know how I keep typing that. I think originally Power DVD 15 got me off track and I'm stuck on it. But I do know it's 14.

Went to our local library and used their new Imac with 27" retina, and now know what I want when I can afford it. Nice machine.

But played with the newest Photoshop premier and final cut pro. BOTH were perfectly smooth with no issues AT ALL, with the same videos I'm trying to edit. I was AMAZED how smoothly and quickly the editing windows were. I believe my machine has the HP to do this, and hope the software does. But maybe that's why those are way more expensive.

Ran an old windows experience type test and everything tested above 8, so that showed no issues. Ran a full diagnostics through Dell and that showed nothing. Going to run a memory stress test tonight, and if that shows nothing, then it's not my hardware.

So my last ditch effort will be to PAY for tech support tomorrow, and if they can't solve it, I'm selling PD and subscribing to adobe premier. Although I think I'll go use the free version on the iMac for now. System- Dell Precision Workstation T7500, dual Intel Xeon X5570 4 core processors with hyperthreading enabled, running at 2.93 ghz, or 3.33 in turbo, 24gb DDR3 1333mhz memory, AMD Radeon R9 380 GPU, 10 total cooling fans, 256gb SSD, 4tb 7200 rpm HD, Windows 10 Pro 64 bit

AlS

Senior Member Location: South Africa Joined: Sep 23, 2014 18:07 Messages: 290 Offline

Feb 12, 2016 01:58

Might be a conflict with your GPU. PDR has had many GPU support problems. Your system has plenty of horsepower and PDR should run smoothly. Try tech support - it's free. Power Director 13&14 Ultimate, Photo Director 6, Audio Dir, Pwr2Go 10
Win 10 64, Intel MB DH87MC, Intel i5-4670 CPU @ 3.40GHz, 16Gb DDR3 1600, 128Gb SSD, 2x1Tb WDBlue 7200rpmSATA6, Intel 4600 GPU, Gigabyte G1 GTX960 4GB, LG BluRay Writer

Neil.F.1955

Senior Contributor Joined: Mar 07, 2012 09:15 Messages: 1303 Offline

Feb 12, 2016 08:05

Hi, barefootguyinco61!

All typo glitches aside, What AIS said is right, or at least it should be. You shouldn't have to PAY for tech support, considering how much dough you aid out to buy PD14 in the first place. There should be no room for "gouge & screw" tactics here! Trying to extract the last cent, penny, euro-cent, whatever currency's lowest denomination, from users who buy this product in good faith, is just not on!

Cheers!

Neil.